The Future of Work: Will You Be Ready?

1. The Future of Work: Will You Be Ready? ^ and your leaders Presented by: Debi Hirshlag Strategic HR Advisor Workday Excerpts used with permission from: Bob Johansen Distinguished Fellow Institute for the Future

3. Cloud Computing

4. Digital Natives

5. Gamification

6. Changing Employment Arrangements

7. Crowdsourcing

8. Population Growth 2.1% Changing Global Demographics 15-64 – up 13% 65+ -- up 52% 1.1% 1960 now Age 186 10,000 per day (2011-2030) 86% 54% 46% 60% 52% Urban Rural 14% 10 now 2030 GDP 60% 1980

9. And that is all known or happening already…

10. Institute for the Future

11. The next decade will be the most turbulent of any • Institute for the Future Need leaders who can cope and thrive

12. Leading in a VUCA World Volatile Vision Uncertain Understanding Complex Clarity Ambiguous Agility

13. 10 Future Leadership Skills 13

14. 1 • Ability to exploit your inner drive to build and grow things, as well as connect with others in doing it • Not just how things work but an urge to make things work better • Approach leadership with the commitment of a job but the playful energy of a hobby • Nurture others to be “makers”

15. 2 • Ability to see through messes and contradictions -- to a future that others cannot yet see • Clarity about vision but flexibility about the route to it

16. 3 • Ability to turn dilemmas -- which, unlike problems, cannot be (fully) solved -- into advantages and opportunities • Balance between judging too soon and deciding too late

18. 4 • Ability to immerse oneself in unfamiliar environments and learn from them in a first-hand way • Ability to filter out extraneous information and see emerging patterns • Open-mindedness

19. Reverse Mentoring

20. 5 • Ability to see things from nature’s point of view • To understand, respect and learn from nature’s patterns • To consider “the big picture” rather than just the components

21. 6 • Ability to calm tense situations where differences dominate and communication has broken down • Listening to and learning from those different than we are • Bringing people from divergent cultures toward constructive engagement • Creating assurance and clarity

22. 7 • Ability to be open and authentic about what matters to you – without it being about you • Give up some control • Cannot be transparent if not trusted • Human and humble, but great strength • Vulnerable yet self-confident

23. 8 “Success is the ability to go from failure to failure with no loss of enthusiasm.” - Winston Churchill • Ability to create quick, early versions of innovations, with the expectation that later success will require early failures • Try, learn, try again • Real experience and feedback over planning • Learning emphasis

24. 9 • Ability to exploit your inner drive to build and grow things, as well as connect with others in the making • Ability to create, engage with and nurture purposeful business or social change networks through intelligent use of electronic and other media • Self or with/through others

25. 10 • Ability to seed, nurture and grow shared assets that can benefit all – and allow competition at a higher level • Create places and situations within which collaboration and mutual success can occur; we’re all stronger when connected • Give things away in thoughtful ways where you will get even more back over a designated time

27. Rating Scale

28. How do I start to improve myself now? Interesting…I’ve only got 10 years

29. Hang out with “makers” • Do a craft project • Take up a new hobby • Take something apart • Diagram processes (and then make them better)

30. Think about success (and “less success”) when communicating – what was different? Get feedback • Articulate your own or your organization’s mission in one sentence • Read about successful leaders • Practice “plain speak” • Practice giving “what” but not “how” when assigning work

31. Practice spotting problems versus dilemmas • Practice not rushing to solutions • Watch the news – dilemmas are everywhere • Think about seemingly “no win” situations you’ve faced – what could you have done differently?

32. Try things that make you uncomfortable • Start a new hobby • Take an adventurous vacation • Play video games (preferably with a digital native mentor) • Participate in simulations • Mentor or by mentored by someone different than you

33. Spend time outdoors • Reacquaint yourself with basic biology/ecology • Watch the ‘Dog Whisper’ • Learn how nature/weather is affecting the world • Be conscious of interconnections

34. Develop cross-cultural savvy • Spend time with people different than you • Travel • Offer to facilitate disagreements • Read the latest thinking on conflict and anger management

35. Get (honest) feedback on your level of integrity and transparency in communicating • Think about your level of need for recognition • Think about who you consider humble and why (and the reverse) • Before delivering a message – what else can be shared? What else would you want to know?

36. Do things you don’t understand or aren’t good at • Look back at failures – what could you have learned from them? • Practice rapid problem solving • Learn from designers and developers • Read current literature on innovation techniques • Cook without a recipe

37. Use groups to solve problems • Improve your professional network (and use it) • Avoid “not invented here” thinking • Practice using different communication media • Join a committee

38. Give away information or ideas (personally) • Consider how your organization can thoughtfully “give to get” • Think about where problems are being solved individually – might a “commons” approach be more effective?

39. Leaders Make the Future Email: info@iftf.org124 University Ave Phone: 650-854-6322 2nd Floor Fax: 650-854-7850 Palo Alto, CA 94301

40. Debi Hirshlag Debi.Hirshlag@workday.com 925.951.9407