1 / 21

Improving Group Programs Through Feedback and Reflection

Centretown Community Health Centre. Improving Group Programs Through Feedback and Reflection. Quality Improvement. QI is based on understanding: The current system/environment The complexity working with people How the environment and complexity creates variations AND HOW to ….

mairi
Download Presentation

Improving Group Programs Through Feedback and Reflection

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Centretown Community Health Centre Improving Group Programs Through Feedback and Reflection

  2. Quality Improvement • QI is based on understanding: • The current system/environment • The complexity working with people • How the environment and complexity creates variations • AND HOW to …. • Use knowledge/information to influence outcomes.

  3. Quality Improvement – With Group Programs • The system/environment • Many different health education groups, • Each with different specific objectives • Complexity of working with people • Different populations (age, gender, culture, socio-economic • status) • Different modes of delivery • Different levels of literacy/knowledge of English

  4. Lots of Different Groups …. Women of All Cultures Living with Stress Children’s Self Esteem Challenge of How to assess these groups and implement change in a consistent manner Walking Group Breastfeeding Drop-in Senior’s Tea

  5. Not your typical health careQI setting … • Non-clinical • “soft” interventions/outcomes – i.e. • improve self esteem • Difficult to measure change/impact • with limited resources

  6. Evaluation And QI Issues in Health Promotion and Community Development

  7. Quality Improvement

  8. 1. Plan – Group Logic Models

  9. 2. Do – Carry Out Group

  10. 3. Study – Feedback Forms • Group Feedback Form • Name of the Group: Date: • (Day/Month/Year) • Number of sessions attended: • 1. How satisfied were you with the group program? (Circle the number that best expresses your opinion.) • 1 2 3 4 5 • Not at all Somewhat Very • satisfied satisfied satisfied • 2. What have you found useful about the group program? • 3. How much have you learned as a result of participating in the group program? • 1 2 3 4 5 • Little or A moderate A great • nothing amount deal • What, specifically, have you learned? • 5. How much change have you made as a result of participating in the group program? • 1 2 3 4 5 • Little or A moderate A great • none amount deal • In what ways, specifically, have you changed? • Specific question to your program • Specific question for your program • Specific question for your program • 10. What suggestions do you have for improving the group program?

  11. 3. Study – Feedback Forms Review feedback and observations Reflect Write up summary 100% were very satisfied " I have to take care of my self esteem in order to help my children" Immigrant Seniors are not being well served

  12. 4. Act • Recommend changes to group structure Refocus attention on immigrant's adaptation needs Remove the word "stress" in the group name Minimize disruptions from children by moving rooms

  13. Children’s Self Esteem • Teaching participants about the importance of both children’s and their own “emotional tank” and how to “fill it up” to have high self esteem. • 9 participants, from catchment area (6 new immigrants) • 2 sessions. Childcare provided

  14. Children’s Self Esteem Group

  15. Women of All Cultures • Program designed to decrease isolation and increase knowledge of Canadian system and services • Intended population: newcomer women • 8 sessions average 14 participants/session • Intended short term outcomes (from logic model): • Participants have increased knowledge of topics. • Participants are more aware of Canadian systems. • Participants are more aware of community services.

  16. Women of All Cultures

  17. Living With Stress • Stress reduction workshop designed for use in community with marginalized populations • Intended population: women on low income, homeless or at risk of homelessness, unemployed or underemployed, social isolation. • 5 sessions, 9 unique participants • Intended short term outcomes (from logic model): • Increased knowledge/awareness of: what our stressors are; how we react to stress (in the body, behaving, thoughts); healthy ways to respond to stress; link between stress and chronic diseases • Gain skills in relaxation/stress reduction skills & techniques to calm the body/mind/breath

  18. Living with Stress

  19. Factors for Success • Commitment from staff to complete the summaries • Investment in evaluation resources within the Community Health Promotion/Early Years Programs • Increased interest in results when there are similar comparisons between groups. • Centre philosophy of group service delivery

  20. How we could do this better? • Repeat for similar groups • Working database developed for input and automated summaries of feedback form data. • Reports back in a timely manner so that facilitators can use the results in planning and evaluation • Ensuring each group has specific questions linked directly to the group’s logic model

  21. Thank you – Questions?

More Related