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Case Study: How sharepoint & yammer shine together at Trek Bikes

Case Study: How sharepoint & yammer shine together at Trek Bikes. Session evaluations. Schedule and evaluate each session you attend via our mobile app that can be used across devices at http://spsaturday. azurewebsites.net

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Case Study: How sharepoint & yammer shine together at Trek Bikes

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  1. Case Study: How sharepoint & yammer shine together at Trek Bikes
  2. Session evaluations Schedule and evaluate each session you attend via our mobile app that can be used across devices at http://spsaturday. azurewebsites.net You will be able to evaluate sessions added to your “My Sessions” 25 minutes before the scheduled end time Evaluations are stored anonymously and your feedback is appreciated The app will be the only method available to submit session evaluations for the event and we hope you find it intuitive and convenient
  3. Agenda Who am I? What is Trek? State of Affairs Case Studies Lessons Learned Next Steps Questions
  4. Who am i? Trained as a Technical Writer SharePoint Admin by Trade Knowledge Mgmt fanatic Wannabe bike rider Married to Dawn with 2 kids (Jack & Cole)
  5. Trek Bicycle Corporation Founded in 1976 Waterloo, WI Dick Burke & Bevil Hogg 5 Employees Goal: Build the best bikes in the world
  6. Sell in over 90 countries Bikes warrantied for life (including the very first Trek bike ever built) First to build & patent all-Carbon Fiber frame for bicycles (OCLV)
  7. What I found Arrived in August 2011 SharePoint 2007 AND 2010 Tools, Tools, Tools! …more tools! Silos galore! The Trek Culture: Double-edged sword
  8. State of affairs SharePoint already on its way – to a point Yammer not so much Need to integrate the 2 Yammer integration Enterprise Search via Intranet Grow usage across the board!!!
  9. Drivers for sharepoint & yammer Break down silos Create more cross-departmental collaboration Create more transparency Reduce Email Get the right information, to the right people, at the right time Get the right people involved, at the right time, to find the right solution
  10. INTEGRATIONS INFORMATION Conversations Business Decisions PEOPLE Content MOBILE
  11. Challenges to overcome Lack of training and understanding of these tools Lack of strategy Lack of champion outside IT Org freedom – double-edge sword Infrastructure outdated Tools and org silos
  12. Case study 1: Finance
  13. Finance Team Oversee or manage every single financial transaction at Trek Manage many financial processes Spread throughout the world
  14. Infopath
  15. Data View Web parts
  16. Yammer Build team atmosphere Reduce distances Create more transparency Generate more awareness around standards and best practices
  17. Yammer
  18. results Greater understanding of finance processes and “how it all fits together” within team and throughout Trek No more rogue processes Easier to find content Closer/Tighter Global team
  19. Case study 2: Retail
  20. retail Work with independent bike dealers Spread throughout the world Describe themselves as “Non-Techies” Use iPhones and Facebook prolifically Have no trouble trying new tools . . . to a point
  21. Tools
  22. Example 1 https://www.yammer.com/trekbikes.com/#/Threads/show?threadId=249453491
  23. Example 2 https://www.yammer.com/trekbikes.com/#/Threads/show?threadId=239540884
  24. results Executive buy-in/sponsorship achieved Yammer is now pivotal to Retail’s success SharePoint: point of interest for 2013 Team has become closer and sharing has flourished
  25. Case study 3: Ascend
  26. ascend In-house written, .NET Point of Sale software Sold exclusively to Trek dealers in US, Canada, UK, and Germany All-in with SharePoint and Yammer Public facing site on SharePoint First users of Yammer internally First to roll out Yammer external network
  27. http://www.ascendrms.com
  28. Yammer Creates total Transparency for Ascend Applies structure and taxonomy to conversations via hashtags Provides a vehicle to have processes that are consistent yet social
  29. External network
  30. “Recently signed with ascend” https://www.yammer.com/trekbikes.com/#/Threads/show?threadId=196744321
  31. #support-developer
  32. results More organized Better prepared Agile beyond belief Able to provide an outstanding product that makes bike dealers wildly successful
  33. Case study 4: BI
  34. Business intelligence My team Made up of almost entirely remote workers Provide reporting capabilities and data analysis to the Enterprise Drive use and adoption of many tools: SSAS, SSRS, SharePoint, Yammer, Dynamics CRM, etc.
  35. powerpivot
  36. SSRS
  37. search
  38. Solving problems Over 180 replies Imagine this over e-mail or conf call Solved issue in 1 hour once troubleshooting began
  39. Ssrs migration project #SSRS migration
  40. Spreading yammer to the masses https://www.yammer.com/trekbikes.com/#/Threads/show?threadId=246686696
  41. results Eat our own dog food – and we eat it well Create cohesion amongst a team distributed over several states and continents Keep several roles (dev, analyst, support) working together and aware of what each other is doing
  42. Integrations
  43. Yammer for sharepoint
  44. Yammer for SharePoint
  45. Yammer for sharepoint
  46. post2yammer
  47. post2yammer
  48. ifttt
  49. ifttt
  50. yammerfall
  51. unfuddle
  52. unfuddle
  53. Overall wins IT Outages nets user Buy-in Executive Buy-in/Sponsorship SharePoint > Yammer auto post Mobile SharePlus Yammer Mobile
  54. Continuing challenges Tools, tools, tools Tool owners Personnel shortage – one and a half man band right now! Pushback
  55. Next steps Search Mobile Yammer Integrations (Directory Sync, Single Sign-on, .NET customizations) SharePoint 2013 – coming in June
  56. Key takeaways Calculating ROI can be difficult Focus on People and minute Processes – “Eat the elephant one bite at a time” Keep it natural – allow as much “water cooler” as your culture will allow Need full-time community manager/champion/advocate NOT in IT
  57. Questions?
  58. housekeeping Follow SharePoint Saturday St. Louis on Twitter @spsstlouis and hashtag #spsstl Play “Sponsor Bingo” to register for your chance to win one of the many great giveaways at the end of the day Schedule and evaluate each session you attend via our mobile app that can be used across devices at http://spsaturday. azurewebsites.net
  59. Thank to our sponsors
  60. Contact info david_peterson@trekbikes.com @spwookiee http://sharepointwookiee.com LinkedIn
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