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Chapter 7 Conflicts

Chapter 7 Conflicts. Objectives. Specific, not general Not overly complex Measurable, tangible, and verifiable Appropriate level, challenging Realistic and attainable Established within resource bounds Consistent with resources available or anticipated

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Chapter 7 Conflicts

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  1. Chapter 7Conflicts

  2. Objectives • Specific, not general • Not overly complex • Measurable, tangible, and verifiable • Appropriate level, challenging • Realistic and attainable • Established within resource bounds • Consistent with resources available or anticipated • Consistent with organizational plans, policies, and procedures

  3. Type Of Conflicts • Equipment and facilities • Manpower resources • Capital expenditures • Costs • Technical opinions and trade-offs • Priorities • Administrative procedures • Scheduling • Responsibilities • Personality clashes

  4. Successful Projects Unsuccessful Projects Life Cycle Phases • How can we relate project life cycle, conflict intensity and project success? Conflict Intensity

  5. Linear Responsibility Chart

  6. Resolution Modes • Withdrawal. Retreating or withdrawing from an actual or potential disagreement. • Smoothing. De-emphasizing or avoiding areas of difference and emphasizing areas of agreement. • Compromising. Bargaining and searching for solutions that bring some degree of satisfaction to the parties in a dispute. Characterized by a “give-and-take” attitude.

  7. Resolution Modes (Continued) • Forcing. Exerting one’s viewpoint at the potential expense of another. Often characterized by competitiveness and a win-lose situation. • Confrontation. Facing the conflict directly, which involves a problem-solving approach whereby affected parties work through their disagreements.

  8. The Conflict Manager • Knows the organization • Listens with understanding rather than evaluation • Clarifies the nature of the conflict • Understands the feelings of others • Suggests the procedures for resolving differences • Maintains relationships with disputing parties • Facilitates the communications process • Seeks resolution

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