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Dermot McCauley VP Solutions Product Marketing Kofax

Horizontal Market Opportunities . Dermot McCauley VP Solutions Product Marketing Kofax. Agenda – Mailroom Automation. Horizontal Solutions – What and Why? Market Trends Discussion of Shared Market Opportunities. Horizontal Solutions – What and Why?. What is a Horizontal Solution?

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Dermot McCauley VP Solutions Product Marketing Kofax

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  1. Horizontal Market Opportunities Dermot McCauley VP Solutions Product Marketing Kofax

  2. Agenda – Mailroom Automation • Horizontal Solutions – What and Why? • Market Trends • Discussion of Shared Market Opportunities

  3. Horizontal Solutions – What and Why? • What is a Horizontal Solution? • Addresses a business issue that is NOT Industry-Specific • The business issue impacts multiple industries • Why focus on Horizontal Solutions? • Leverage success in one industry as an entry point to a new industry • Expand your addressable market • Strengthen your value proposition by packaging Kofax products to address an acknowledged business need

  4. Market Trends • Trends in Capture & BPM market • Forrester Analysis, commissioned by Kofax • Focused on Multichannel Capture & BPM • Selected Trends in Horizontal Solutions • Mailroom • Invoice Processing

  5. Forrester’s Definitions of the MCC, ECT & BPM Markets • Multi-Channel Capture (MCC) • Production capture: Centralized, pooled, or shared scanning operations with fulltime staff with primary function to scan content for archive. • On-Demand capture: Software to support standalone scanners and multifunction devices with enabled scanning. Support s workers who capture information to complete a transaction (i.e. capture is not their full-time job). • Mobile capture: The use of mobile devices – such as smartphones, tablets, or industry-specific tools – to photograph or video documents (e.g., pay stubs, checks, forms) by a customer/consumer or an employee. • Electronic Content Transformation (ECT) • Software to manipulate computer generated content (.xls, .doc) and specialized formats (e.g., XML to DITA, EDI to XML) to organize, classify, and populate systems of record (e.g., ERP). • Business Process Management (BPM) • The complete BPM space that includes Dynamic Case Management (DCM), Integration-centric BPM, and traditional BPM solutions.

  6. Kofax – Forrester Rate Kofax as Leader1 Leader in Multichannel Capture Leader in Dynamic Case Management AND Kofax is a Leader in Multichannel Capture & Dynamic Case Management! Kofax/ 1The Forrester Wave for Multichannel Capture, 2012 The Forrester Wave for Dynamic Case Management, 2011

  7. Selected Trends in Horizontal Solutions

  8. Mailroom Challenges & Trends • Challenges Common in Mailroom Operation • Mail Processing remains too costly, slow and error-prone • Mail errors impact Line of Business process efficiency & effectiveness • Visibility into Mailroom Performance is Insufficient • Trends Impacting Mailroom Operation: • Multichannel customer engagement • Expectation of rapid, closed-loop responses to customers • Mobile Megatrend • Transition to Cloud business models

  9. What is Needed ?Better Mailroom Automation for Better Customer Engagement • Support multiple touchpoints during a Customer’s lifecycle • Provide highly efficient, multichannel document ingestion • Integrate with Business Processes and Systems Customer Onboarding Service Request Complaint Renewal Closure Transaction New Account Opening ? Mailroom Downstream Business Process Downstream Business Process

  10. Challenges in Invoice Processing Process delays and costs Supplier pressure More efficient channels and formats to submit invoices. “Was my invoice received?” “Is my invoice correct?” Invoices received in multiple locations, time delays and risk routing Invoices for processing AP department productivity Compliance and control Regulatory pressure, lack of control and visibility and lost early payment discounts Labour intensive and error prone manual activities (data entry, exception handling,..)

  11. Why automate Invoice capture and processing? Top Pressures 55% Need to reduce invoice processing costs Need to improve visibility into invoices 51% Need for better cash management 24% Improve process and remove inefficiencies 14% Actions Needed Automate invoice receipt/workflow processes 62% 31% Integrate e-payables solutions w/other systems 29% Centralize A/P processes 27% Standardize Invoice receipt and work flow processes 27% Conduct internal assessment of current A/P capabilities Source: AberdeenGroup

  12. Discussion of Horizontal Market Opportunities • Multichannel Capture • Drives Production and On-Demand Capture Purchasing • Mobile is the “sizzle” that customer-focused organizations value • Electronic Content Transformation • Drives investment in capture infrastructure • Creates link to business process-based revenue streams • Dynamic Case Management & BPM • Linked to Capture, Dynamic Case Management & BPM distinguish Kofax • Horizontal Solution Potential • Mailroom • Invoice Processing & Accounts Payable • Other?

  13. Questions from the Audience?

  14. For further information, please contact: Dermot McCauley VP Solutions Product Marketing Phone: +44 7734 877796 Email: Dermot.McCauley@Kofax.com

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