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Chapter 5

Chapter 5. Nonverbal Communication. Pixar ’ s Up. Nonverbal Communication. The process of intentionally or unintentionally signaling meaning through behavior other than words. The Nature of Nonverbal Communication. Nonverbal communication is… Communicative Often spontaneous and

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Chapter 5

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  1. Chapter 5 Nonverbal Communication

  2. Pixar’s Up

  3. Nonverbal Communication The process of intentionally or unintentionally signaling meaning through behavior other than words

  4. The Nature of Nonverbal Communication • Nonverbal communication is… • Communicative • Often spontaneous and unintentional • Ambiguous • More believable than verbal communication (channel discrepancy)

  5. Functions of Nonverbal Communication • Reinforcing verbal messages • Repeating • Mirroring the verbal message • Complementing • Saying “Good job!” and giving a “high five” • Accenting • Clarifying or emphasizing a certain point

  6. Functions of Nonverbal Communication • Substituting verbal messages

  7. Functions of Nonverbal Communication • Contradicting verbal messages • Regulating interactions

  8. Functions of Nonverbal Communication • Creating Immediacy • Deceiving Others

  9. Nonverbal Codes • Gestures and body movements (Kinesics) • Emblems • Gestures that substitute for verbal messages • Illustrators • Reinforce messages • Regulators • E.G. Raising hand when you want to speak • Adaptors • E.G. Rubbing eyes, yawning, etc. • Affect Displays • Convey moods & feelings

  10. Nonverbal Codes Facial expressions

  11. Nonverbal Codes • Eye behavior (Oculesics) • The importance of eye contact. • What can eye contact communicate?

  12. Nonverbal Codes • Voice • Paralanguage • Pauses, volume, inflections, etc. • Vocal quality • Vocalizations • Give info about emotional or physical state • Laughing, crying, yawning, etc.

  13. Nonverbal Codes • Physical appearance • Attractiveness has advantages • Halo Effect • Artifacts matter • Rolex & Porsche dictate status • Other implications of artifacts?

  14. Nonverbal Codes • Space & Environment • Proxemics: The way we use and communicate with space

  15. Nonverbal Codes • Space & Environment • Territoriality: the claiming of an area through occupation

  16. Nonverbal Codes • Space & Environment • Environment (e.g. the lighting, layout, design, decoration, cleanliness and so on of a space)

  17. Nonverbal Codes • Touch (Haptics) • Functional-Professional Touch • Social-Polite Touch • Friendship-Warmth Touch • Love-Intimacy Touch • Sexual-Arousal Touch

  18. Harlow’s Experiment

  19. Nonverbal Codes • Time (Chronemics) Time orientation: personal associations with the use of time.

  20. Influences on Nonverbal Communication • Mediated Nonverbal Communication • Loss of paralinguistic cues • Emoticons

  21. Influences on Nonverbal Communication Thoughts on PDA? • The situational context • Public-private dimension • Informal-formal dimension

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