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Emotional Health

Emotional Health . Why is it important to know how to deal with conflicts?. Emotional Health Terms. Support System -network/ group which identifies/exchanges emotional support Mentor -wise person who gives advise/assistance Conflict -struggle/opposition between people

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Emotional Health

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  1. Emotional Health Why is it important to know how to deal with conflicts?

  2. Emotional Health Terms • Support System-network/ group which identifies/exchanges emotional support • Mentor-wise person who gives advise/assistance • Conflict-struggle/opposition between people • Violence-brutual physical force intended to damage or injure another • Tolerance-accommodation and acceptance of differences between oneself and others • Mediator-neutral third person helps two people in conflict communicate more effectively • Communication-two-way exchange of ideas/thoughts

  3. Communication Techniques • 3 Types: • Assertive- possessing the characteristic of appropriately expressing feelings, key to obtaining cooperation • Aggressive-being insulting or overly demanding to others, inappropriate expression of feelings • Passive-not expressing feelings appropriately, remaining silent

  4. Conflict Resolution Strategies • 1. Giving In: Yield to other person’s wishes • Good Use/Pros: Bargaining Chip, give in for something you want & need, saves time &hassles, flexible • Caution/Cons: Needs maybe overlooked, may feel cheated, angry, manipulated, or resentful, or like gave in • 2. Walking Away: Physically leave conflict • Good Uses/Pros: Cooling off is needed, anger arise to avoid violence, time to think about other options • Caution/Cons: Conflict may continue unresolved, worsen if not addressed, mediator: step in and help get problem-solving underway

  5. Conflict Resolution Strategies • 3. Doing Nothing: Both sided ignore problem • Good Uses/Pros: Time cures problem, example: person is leaving town/changes classes, problem unimportant to both parties • Caution/Cons: Hostility go “underground”, silently grow worse • 4. Fighting Dirty: Person attempts to “win” by under handed means (lying, manipulating, threatening, blaming, and calling names) • Good Uses/Pros: NONE • Caution/Cons: Clouds issues & worsens conflicts

  6. Conflict Resolution Strategies • 5. Constructive Problem Solving: Both parties realize gain to resolve conflicts, work towards solution • Good Uses/Pros: Both parties compete for some resources, issues critical to personal needs(important), urgent resolution, solve together • Cautions/Cons: Solution takes work & compromise, willing to give in order to come to solution, must have positive attitude • Which of these strategies is best for you? • Explain your choice.

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