An Internet Service Providers View - “It Takes a Village”

1. An Internet Service Providers View -“It Takes a Village”

2. Some background thoughts • Legendary business guru, Tom Peters, describes the internet as “the most significant change in business since the industrial revolution.” • Forrester believes that by 2001, many consumers will rely on e-mail for half of their personal correspondence as 500 million messages will be sent every day. By 2005, with massive adoption fueled by growth of Internet services and public access, more than 5 billion personal e-mail messages will be sent daily. • Today less than 1% of personal e-mail includes graphics or attachments; by 2001, that number will shoot to 25%. (Forrester Research)  • 1998 Official Airline Guide (OAG)…. “of the 3,000 frequent travelers surveyed in the OAG report, 60% use a laptop during flights and 97% use laptops in a hotel.”

3. Growth in email

4. What to do in cruise? In-flight Time Spent • 36% read for pleasure • 32% work • 20% sleep/relax • 8% watch video/listen to audio • 5% talk to others

5. Who to talk to? • In today’s market many suppliers are offering ‘email and internet services’. • No single company can provide the complete solution by themselves – there are just too many elements • The solution is to find a group of companies who can provide a complete, seamless solution. • Each player brings one or more pieces of the jigsaw puzzle to the group to deliver an end to end product. • Hence “It Takes A Village”

6. Tenzing • Tenzing’s vision • To keep the Frequent Business Traveler (FBT) connected and to provide the tools to solve problems they encounter when on the road • Hotel, airplane, wherever…. • Mission Statement • To be the ISP of choice to the Frequent Business Traveler who travels by air to where is is going • “Where did you go today?

7. What are we going to do? • Tenzing is an ISP • providing a completely seamless email and internet service to the FBT when they are away from the office • No change to their existing email account • Providing three main tools to the passenger • Airborne email access to any email account • Global access to the web for the cost of a local or toll free call • Business hub (used to be called portal) to provide productivity and support services when the FBT is away from home.

8. How are we going to do it? • We are assembling a team of partners that can deliver on the vision and who share the same goal. • Plus some unique technology that makes this all happen • Team of alliance partners who each bring one or more pieces of the puzzle to the table. • Air to ground service providers • Airborne hardware providers • Global backbone suppliers • Content providers • And so on….

9. FlightConnect™.

10. FlightConnect™ • Services Overview: • In-flight sending and receiving e-mails. • In-flight web and content browsing, e-commerce. • Internet access from airport lounges. • Internet access from anywhere in the world. • Itemized monthly billing. • Information to airlines – for data mining. • Frequent business traveller portal. • On any aircraft, anywhere

11. TENZING • Intelligent Mail Management (IMM) (Patent Pending) allows customers to enjoy in flight service based on their usual email experience • Also provide attachment management. • Easy to use – seamless to the passenger • No changes to computer • Uses same e-mail programs, accounts and passwords. • Just like home or hotel • No configuration issues. • Any computer – Mac, PC, Palm Pilot, etc. • FlightConnect installer places icon on desktop. • Simply connect to airborne hardware and click on desktop icon

12. Using FlightConnect In-Flight • Automatically dials into the FlightConnect host. Dialer window appears for e-mail or web cache content. • Passenger is ready to send and receive e-mails “just like in a hotel.” • Using the same e-mail programs – i.e. Outlook. • Passenger can also access onboard cached Web.

13. Using Global Roaming FlightConnect • Click mouse on icon, menu of cities appears. • Pax chooses city. • Local access or toll free number is dialed • Dialer application screen appears for e-mail, go to Airline web-page, or the FBT portal.

14. Ground Network

15. Key Features • Ubiquitous ISP • Hardware independent. • Existing seat back telephones. • Dedicated LAN. • Wireless LAN. • Air to ground service provider independent • NATS • SATCOM – Inmarsat L- Band • TFTS(?) • High speed antenna - VSAT • Client independent • Windows, Mac, Windows CE, Palm OS • Email client independent, webmail, POP, IMAP, Exchange, …. • No changes to email address or settings • ISP model to subscriber

16. What are the pieces? • Airborne hardware (several, eg. Telephony, high speed LAN) • Air to ground telco service providers (several) • Ground based global telco backbone with POPs every where passengers go. • Cellular partners for outside of hotels and airplanes • Access through corporate firewalls and VPN support • Lounge access equipment • Support for multiple email systems and standards – intercommunication and servers • Support for multiple passenger devices – laptops, PDAs • Ground based hub/portal • Content aggregation – upload to the aircraft • Global customer support • Integrated billing engines • ISP back office services • Data mining engine and/or interface • Understanding both the airplane and the internet • Etc. etc.

17. Schedule • Demo today over SATCOM or NATS • Airborne test in Q2 2000 • First airborne commercial passenger test in July 2000 • Incremental build up of functionality through rest of year • Full commercial service in Jan 2001

18. Tenzing and Partners The only ubiquitous email and internet solution for airlines and their FBTs, wherever they fly or land “Where did you go today?”