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New Rules of Client Engagement: What will drive business

New Rules of Client Engagement: What will drive business. What has changed?. What we need to change to enhance client experience?. What does this mean for providers?. Technology and operations convergence (bundled IT+BPO, IP, Platforms)

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New Rules of Client Engagement: What will drive business

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  1. New Rules of Client Engagement: What will drive business

  2. What has changed?

  3. What we need to change to enhance client experience?

  4. What does this mean for providers? • Technology and operations convergence (bundled IT+BPO, IP, Platforms) • Sizable and scalable international center network (not only APAC, Eastern Europe, Latam, but also in – US, UK, Germany, France, Australia) • Subject matter expertise driven process consulting • Benchmarking based business value delivery (Ops metrics & Business metrics) • Being trusted partner (transparency, business ethics, compliance) • Entry Barriers would go up significantly!!

  5. Thank You

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