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Jaime Teevan - Available Microsoft Research

Understanding How the Projection of Availability State Impacts the Reception Incoming Communication. Jaime Teevan - Available Microsoft Research. Busy. Alexander Hehmeyer - Available Microsoft Corporation. Away. Call Logs Analyzed by State. Analyzed phone call logs

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Jaime Teevan - Available Microsoft Research

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  1. Understanding How the Projection of Availability State Impacts the Reception Incoming Communication Jaime Teevan - Available Microsoft Research Busy Alexander Hehmeyer - Available Microsoft Corporation Away

  2. Call Logs Analyzed by State • Analyzed phone call logs • Direct: Minimize scheduled calls • Internal: Know each other’s state • Recipients in 5 availability states • Filtered + cleaned = 103,962 calls • Users • Anonymous opt-in Lync user • Represent multiple companies

  3. Call Logs Analyzed by State

  4. Survey on Availability State + Calls • Questions in three sections • Section 1: How availability state is used • Section 2: Considerations when placing a call • Section 3: Considerations when receiving a call • Most questions produce a partial ranking • Rate multiple responses on 5-point scale • Used to rank within-subject and compared across • Participants: 569 Lync users at single company

  5. Callers Consider Recipient’s State

  6. Key Considerations for Connections

  7. Recipients Know That Callers Know

  8. Summary: I Know You Know • Surprise: We answer calls more when busy! • Survey of 569 people suggests why • Availability, message importance key factors • People avoid calling others who are busy • But call regardless when message is important • Knowing the caller knows we are busy leads us to perceive the message as more important • Availability is a tool for caller and recipient!

  9. I know you know I’m busy.

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