Surviving in a Financial Crisis: Leverage Library Resource & Enhance Service Quality

1. Surviving in a Financial Crisis: Leverage Library Resource & Enhance Service Quality Qing Li 李箐 IEEE Manager, Client Services/UPP PhD Candidate, Syracuse University 2009.11.12

2. University Head Faculty/Student No! We can’t work without it…. Sorry, need to cut the budget… Publisher Sorry, need to increase a little bit Librarian

3. What Are We Going to Do? • If we just don’t have enough budget … • If users stop stepping into our library … • If we are short of hands … • If we can’t get enough recognition from users as we did… • If … • Too many “IF”s we can ask 多元化困境

4. Outline 抛磚引玉 • 3 angles to relieve our pain • 1 emerging opportunity of renascence 3+1

5. What if we just can’t get enough budget?

6. Case I- Improve Reference Service Model • Case: University of Arizona Science-Engineering Library (Bracke et al, 2008) • Background • Budget cuts • Changing user behaviors • Goal of Revolution • Enhance the existing reference service model • Establish the new model of “Finding Information in a New Landscape (FINL)”

7. Traditional Model of Reference Service Where is the problem? Reference Circulation Photocopy

8. Participatory Observation (Bracke et al. 2008)

9. New Model: Finding Information in a New Landscape (FINL) * Less frustration for users * More freedom for reference librarians * The central location attracts users' attention “Desk Support” All-purpose Desk Photocopy (Bracke et al. 2008)

10. What if users stop stepping into our library as they used to do?

11. Get Into Real Workflow • “The Biosciences Report also indicated that the Libraries' web sites were not being used because they weren't part of their normal workflow. Rather than give up on using web sites to disseminate information, why not attempt to make them part of the workflow?”- Nolan et al, 2008

12. Case II- Reach Out to Our Users • Case: University of Washington Libraries -Reaching Out to Our Users （Nolan et al, 2008） • Background: Changing user behaviors and needs • Solution: reach out end users and improve service quality

13. Meet Them in Their Spaces Café Hour （Nolan et al, 2008）

14. Lure Them Into Our Spaces Library Scramble Poster Wall （Nolan et al, 2008）

15. Use the Middle Ground That is the Internet Collaborative Blog Virtual Reading Room Course-centered Wiki （Nolan et al, 2008）

16. What if we are short of hands?

17. Case III: Let Us Involve Students • IEEE University Partnership Program • Support information literacy goals

18. Support for Library and Branch Education/Outreach • IEEE student branches get involved in the library activities via UPP program • Tsinghua University • New Student Library Orientation • Book Purchase Recommendation • Library Resources and Training Promotion on Campus

19. 以攻為守 尋找真正的解決之道 What if we can’t get enough recognition from users as we did?

20. First, let us follow up yesterday's panel discussion • Too much attention to published papers • As Dr Wen mentioned, there are many versions of papers before the final paper, as well as dataset. Why don’t we take advantage of those? • Data is actually more valuable compared to the final paper somehow • Paper for citing • Data for producing new papers

21. So, time to think of something else

22. An Emerging Opportunity-E Science/E-Research “What is meant by e-Science? In the future, e-Science will refer to the large scale science that will increasingly be carried out through distributed global collaborations enabled by the Internet. ” National e-Science Center. (2008). Defining e-Science. http://www.nesc.ac.uk/nesc/define.html 大規模資料集 網路化分散式合作

23. A Project Focusing On Open Access to Scientific Data • FLOSSmole project in the School of Information Studies at Syracuse University • FLOSS is trying to build a collaboratory for research on open source software development http://floss.syr.edu • Co-PI: • Megan Conklin (Elon University) • Kevin Crowston (Syracuse University) • NSF CRI grant #0708767

24. ExampleFLOSS Research as E-Research Before Howison, J (2007) e-Social Science 2007. http://floss.syr.edu/Presentations/HSDposter_8.ai.pdf

25. After Howison, J (2007) Make it possible to discover publications from data and data from publications

26. The Majority of Data Projects Are Initiated by Scientific Communities • E-Science: • Bioinformatics (Protein data bank, Gene bank) • Earth Science (NASA GES Distributed Active Archive Center) • ParticlePhysics(Large Hadron Collider) • MedicineandHealth(Electronicpatientrecord,medicalimage) • E-Social Science: • MIMAS & EDINA:Censusstatistics, continuous government surveys,macro-economic time series databanks etc

27. Library and Info Science Makes a Move • University of Illinoisat Urbana-Champaign: Education Program in Data Curation • http://www.lis.illinois.edu/programs/ms/data_curation.html • University of North Carolina: DigCCurr • http://www.lulu.com/items/volume_65/6800000/6800574/4/print/DigCCurr2009Proceedings_060909.pdf • Syracuse University: Cyberinfrastructure Facilitators • http://www.syr.edu/news/archives/story.php?id=5628 • ……

28. Data Library as The Future Digital Library • “Functions of conventionaldigital libraries - a set of services for manipulation, management, discovery andpresentation” • “New types of toolsfor data transformation, visualization and data mining” • Hey and Trefethen (2003). The Data Deluge. http://www.rcuk.ac.uk/cmsweb/downloads/rcuk/.../esci/datadeluge.pdf

29. Possible Data Curation Services Smith, L. et al (2008) propose several possible data curation services for the future • Repository for Data • Deposition Support Services • Discovery and Access Services • Metadata Services • Appraisal & Selection • Intellectual Property Rights Consultation • Large-scale Storage • Applications and Tools

30. 參與科研 突顯價值 獲取認同 走出困境 Are We Ready For It?

31. Any question you want to discuss later, please email Qing Li (李箐), IEEE Client Services Manager, at qing-li@ieee.org

32. References • Bracke, M.S., Chinnaswamy,S. and Kline, E. 2008. Evolution of Reference: A New Service Model for Science and Engineering Library. Issues in Science and Technology Librarianship, Winter 2008 • Cravenho, J. and Sandvig, B. 2003. Survey for action, not satisfaction. Quality Progress, 36 (3): 63-68 • Flanagan, P, and Horowitz, L.R. 2000. Exploring new service models: can consolidating public service points improve response to customer needs? The Journal of Academic Librarianship 26 (5): 329-338 • Howe, D. et al. The Future of Biocuration, Nature, Vol 455, 4 September 2008: 47-50 • Meier, J.J. 2008. Chat Widgets for Science Libraries. Issues in Science and Technology Librarianship, Fall 2008 • National e-Science Centre. (2004). Developing the UK’s e-infrastructure for science and innovation. http://www.nesc.ac.uk/documents/OSI/report.pdf • National e-Science Center. (2008). Defining e-Science. http://www.nesc.ac.uk/nesc/define.html • Nolan, M et al. 2008. Science Experiments: Reaching Out to Our Users. Issues in Science andTechnology Librarianship. Fall 2008 • Qin, J. 2009. E-science/E-Research : Challenges and Opportunities for Academic Libraries. http://202.114.9.60/dl6/ppt/qj1.pdf • Saunders, L . and Vreeland, C. 2004. Maximizing Value: Creating an Online Tutorial That Will Also Serve as a Reference Tool. Virtual Reference Desk (VRD) 6th Annual Conference. Available: http://data.webjunction.org/wj/documents/12494.pdf • Scaramozzino, J.M. 2008. An Undergraduate Science Information Literacy Tutorial in a Web 2.0 World. Issues in Science and Technology Librarianship, Fall 2008 • Smith, L. et al (2008). Data Curation Education http://www.ideals.uiuc.edu/bitstream/handle/2142/8771/DC_Ed_Panel_JCDL_2008%5B1%5D.ppt?sequence=2