1 / 12

Background-Pre Self Referral

Self Referral to Muculoskeletal Physiotherapy Services Senga Cree - Professional Lead Physiotherapy Services NHS Lanarkshire. Background-Pre Self Referral. 30,000 MSK referrals per annum Demand exceeded capacity GP acted as gatekeeper to the service Variation in: Waiting times DNA’s

pierce
Download Presentation

Background-Pre Self Referral

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Self Referral to Muculoskeletal Physiotherapy ServicesSenga Cree - Professional Lead Physiotherapy Services NHS Lanarkshire

  2. Background-Pre Self Referral • 30,000 MSK referrals per annum • Demand exceeded capacity • GP acted as gatekeeper to the service • Variation in: • Waiting times • DNA’s • Opportunity for patients to self manage

  3. Self Referral Model • Single point of access • Initial telephone assessment and advice • Number of exit routes • Self management • Face to face treatment • Group exercise • Case management • Chronic pain service

  4. Why this model? • Delivers equity of access • Supports the quality strategy • Clinical governance • Best value • Corner stone to delivering wider innovation in AHP MSK services

  5. Assessment Form

  6. Implementation • Project Board • Current best practice, evidence base • Stakeholders events • Call management system • IT support- patient information and electronic transfer • Staff training package • Marketing • Pilot • Data • Evaluation

  7. Impact • 22% increase in referrals • 30% discharged to self management • 4367 telephone assessments completed • Assessment completed on day of phone call or if message left within 2 working days • No wait for specialist advice (provided on average 6 weeks quicker)

  8. Impact • 30% “true” self referral • 70% go on for face to face treatment • DNA average 5% • Need for repeat treatment reduced for those receiving initial telephone assessment

  9. Three top tips • Robust systems- processes, data, IT • Staff and stakeholder engagement • Sustainability

  10. Thank you! • Any questions • senga.cree@lanarkshire.scot.nhs.uk

More Related