Involving users of services in commissioning

1. Involving users of services in commissioning Sue Miller - Strategic Commissioner Mental Health London Borough of Newham

2. Newham’s vision for co-production • The Forum – platform for users, carers and other stakeholders to influence decision making across the health & social care economy • We value – views, experience and collaborative relationships • Our activities – are open, transparent and inclusive • We are accountable – for actions, solutions and outcomes • We maximise – resources, knowledge and partnerships

3. Views on commissioning • Quality of services is dependent on the quality of commissioning • Disjoint between experience of services and how they are commissioned • Distorted market view and imaginative constraints • Commissioning is increasingly being shaped by outcomes that stakeholders want • Less focus on volume activity in social care commissioning

4. What do we need to know? • What strengths and needs exist in the community • What change do we want to see • What local resources do we have • How will we know if we have an impact

5. How does that influence this? • Any needs assessment should be informed by experience as well as demographics • Local expertise is fundamental for designing, specifying and planning the services we need • Using the wider market and other networks to build capacity and deliver • Ensure review of performance captures process and outcomes

6. Where are we now? • Users and carers are central to the development of the joint commissioning strategy for mental health • Service user organisations have set standards for reviewing services • Commissioners and users are collaborating in the design and review of services • Users and carers (and organisations that represent them) are key partners at the joint commissioning table