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Looking Beyond the Routine toward the Remarkable!. Kenny Owings, Regional Vice-President Dare to be different extraordinary (this appears at the bottom of each slide in this presentation). Beyond the Routine toward the Remarkable!. Jump Start Your Culture Change. The Routine.
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Looking Beyond the Routinetoward theRemarkable! Kenny Owings, Regional Vice-President Dare to be different extraordinary (this appears at the bottom of each slide in this presentation).
Beyond theRoutinetoward the Remarkable! Jump Start Your Culture Change
The Routine • Rigid Routines where residents are expected to fit into facility schedule • Restricted Individuality • Restricted Options
The Remarkable! Basic Values of Person Centered Care • Know Each Person • Put the Person before the Task
Telling The Story Person Centered Care means choices: Fine dining Spa Bathing Quality of life Neighborhoods
What this Means to Our Residents is Dining with Dignity Elegance Independence Variety / Choices
P&M Healthcare Early Adopters Family Satisfaction – Fine Dining
Services • Bathing • Massage • Facial • Manicure
Bathing • Warm Bath Robe and Towel on Warming Rack • Escort Resident to Spa Room • Provide bath according to care plan specifications
Massage Apply Scented Oils & Lotions massaging into skin with gentle circular motion • Neck • Shoulders • Arms • Back • Thighs & Calves • Feet • Dry Resident with warm towel • Assist Resident with Warm Robe • Examine Skin for reddened areas, bruises and skin tears
Facial • Cleanse face with water and soft washcloth • Apply Moisturizer if requested • Apply Makeup per residents request
Manicure • Clean under nails with Orange Sticks • Wipe fingertips with clean towel • Push back cuticles • File nails and buff
Hair Styling Dry and Style hair according to resident’s request
What this Means to Our Residents is ContinuityinServices, Improved Self Image Which leads to Improved Quality of Life
What this Means to Our Residents is Individual Attention Family Involvement Consistency in Service Delivery
P&M Healthcare Early Adopters Family Satisfaction – Quality of Life
Clinical Practice Guidelines Clinical Practice Guidelines Quality of Life - enter dates for the following: Date: Review Date: Revision Date: Policy It is the policy of this facility to conduct Quality of Life Rounds and Interviews of both resident and family to promote the highest mental, physical and psychosocial well being of the persons living with us. Fundamental Information Procedure • Department Heads will be assigned rooms. This Department Head will become the Quality of Life Specialist for these assigned rooms. • Rounds will be preformed each morning prior to the Stand-Up meeting. • Resident Interview Form and Quality of Life Rounds form will be completed during the morning rounds. • Quality of Life Specialists will report to the attendees the results of their rounds. • Any areas of concern will be addressed at the meeting and plans will be made to correct if not already corrected during the rounds. • Appropriate Department Head will take notes and make a plan to correct/prevent future occurrences. • Appropriate Department Head will take notes and make a plan to correct/prevent future occurrences. • The forms will be completed and turned in to the Administrator at the end of the week. • Administrator will maintain a notebook for these Quality of Life Rounds and interview forms. • The Family Interviews will be conducted monthly and as needed. • Results of these rounds and interviews will be reported to the QA QI Committee. Documentation Quality of life Rounds form Resident Interview Form Family Interview Form
