TriZetto QNXT Professional

1. TriZetto QNXT Professional Welcome and Introduction

2. Welcome • Welcome to the TriZetto QNXT Professional Certification online course.

3. Course Objectives • After completing this course, you will be able to: • Use QNXT to identify and solve business problems related to a specific area of expertise. • Utilize the QNXT online knowledge base. • Configure QNXT to meet the business goals of your certification path.

4. Course Requirements • You should have already completed the QNXT Business and Technical Overview courses: • Web-based training (WBT) • Instructor-led (ILT) courses

5. Course Purpose • This course is intended for individuals who require a working knowledge of the QNXT application. • Audience: • Customers • Business Partners • TriZetto Employees

6. QNXT Professional Certification learning modules: Reimbursement Management Customer Service Care Management Network Management Revenue Management Technical Management Tracks Database Administrator System Administration System Integration Additional training: Business/System Architect (for Team Leads) Supporting learning modules: Welcome and Introduction QNXT Enhancements Course Description

7. Course Design • Each learning module consists of: • Module overview • Learning objectives • Key concepts • Activities • Self-assessment

8. Knowledge Checks • Knowledge checks typically consist of 5 to 10 questions. • True/False • Multiple Choice • Drag and Drop • They are not scored. • There is no limit to how many times you can take them.

9. Completing the Course • Complete all activities before taking the final exam. • You must earn a minimum score of 80%.

10. Introduction to Course Resources TZUniversity and the Collaboration Center

11. Module Overview • In this section, you will learn about the format to follow as you progress through this course. • You will also learn how to use the key features of TZUniversity (TZU) and the Collaboration Center.

12. Module Objectives • After completing this part of the training, you will be able to: • Navigate the TZU features. • Access your “My Page” in the Collaboration Center. • Navigate to your Student Tracking Record in the Collaboration Center.

13. TZUniversity • TZU is the media player used to present this course. • It requires Internet access and a TriZetto approved VPN.

14. Module Menu The Module Menu shows the topics contained in the module. If you click on a topic, you are taken directly to that part of the training.

15. Presentation Window The Presentation Window displays the content for the course.

16. Navigation Controls The Navigation Controls allow you to move between course pages.

17. Other TZUniversity Features The Audio On-Off and Closed Caption buttons allow you to turn off sound and display narration text instead.

18. To Start or End a Session If you leave the course, you can access it again without losing your place.

19. Getting Started • To help you get started, let’s review a few general tips.

20. Your Certified Mentor • Your Welcome Letter includes the contact information for your assigned Certified Mentor. • For technical or non-technical help, • e-mail your questions to certassist@trizetto.com.

21. Welcome Letter • Your Welcome Letter contains specific instructions on how to get started in this course, such as how to: • Log in and navigate to the Collaboration Center. • Log in and navigate TZU. • Access your student resources.

22. Collaboration Center The Collaboration Center houses the documents necessary to complete this course.

23. Student Tracking Record Use your Student Tracking Record to track your progress as you complete this course.

24. Activities Use Cases are practical application documents that allow you to practice key concepts on the QNXT system.

25. Activity • Click on this Welcome Letter to open a printable version. • Please read and follow the instructions carefully. • Save or print it for future reference.

26. Knowledge Check • Now that you have completed the Welcome and Introduction module, take a moment to test your knowledge by answering a few questions.

27. Assessment Questions • 1. Have you been assigned a Certified Mentor? (Multiple Choice) a. Yes b. No Correct or Incorrect Feedback: Your Welcome Letter has the contact information for your assigned Certified Mentor. If you haven’t yet been notified who your mentor is, send an e-mail to certassist@trizetto.com.

28. Assessment Questions • 2. True or False: Your student tracking record can be found on the “My Page” area of the Collaboration Center. Correct or Incorrect Feedback: Your tracking record can be found on your “My Page” in the Collaboration Center and allows you to manage your status as you work toward completing all of the use cases.

29. Assessment Questions • 3. True or False: Use cases are self-assessments consisting of 5 to 10 questions. Correct or Incorrect Feedback: Use cases are practical application documents, and knowledge checks are self-assessments consisting of 5 to 10 questions.

30. Assessment Questions • 4. Who can you contact if you have any technical or non-technical questions about this course? (Multiple Choice) a. My Manager b. Certassist@TriZetto.com c. Both Correct or Incorrect Feedback: For help at anytime, contact Certassist@TriZetto.com.

31. Assessment Questions • 5. Select the best answer. From which of the following locations can you access TZUniversity to take this course? (Multiple Choice) a. From a home network b. In the office c. From a hotel with Internet access d. Anywhere that has Internet access, as long as I have a TriZetto approved VPN Correct or Incorrect Feedback: TZU can be accessed from anywhere that your computer has Internet access and a TriZetto approved VPN.

32. Module Summary • You should now be able to: • Navigate the TZU features. • Access your “My Page” in the Collaboration Center. • Navigate to your student tracking record in the Collaboration Center.