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Successful Commissioning - The People Approach

Successful Commissioning - The People Approach. April 24 th , 2008. Successful Commissioning. Who had a Success? What made it work and why?. Who had a Nightmare? Why was it that way? . What Was the ‘People’ Impact Who were the Positive Players Who was the baggage. Commissioning Plan.

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Successful Commissioning - The People Approach

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  1. Successful Commissioning-The People Approach April 24th , 2008

  2. Successful Commissioning • Who had a Success? • What made it work and why? • Who had a Nightmare? • Why was it that way? • What Was the ‘People’ Impact • Who were the Positive Players • Who was the baggage

  3. Commissioning Plan • You ‘Gotta’ Wanna • Or it Ain’t Gonna! • The People Stuff is the Tough Stuff! • Equipment doesn’t talk back

  4. Cx - Your People Stuff • Self Awareness • What are our emotions and their impacts • Self Management • What I do in the Cx process influences All. • Relationship Management • The way we interact with others matters • Positive relations avoid the negative results

  5. SELF AWARENESS • Emotional Awareness • What impact do they have? • Gut’s and Instinct to guide decisions • How are you handling the issues? • What’s your Attitude • Demonstrate an ‘Energy’ level • What are your Limits? • You bring Strength to the Project! • Are their things you cannot do?

  6. SELF MANAGEMENT • Emotional Self Control • We set the limits of emotional allowance • What level of emotion is acceptable • Displaying Expectations • Honesty, Integrity, Trust-Level • Motivation, Initiative • Readiness to grab opportunities • Drive to improve performance • Optimisim • Seeing the upside in all activities

  7. RELATIONSHIP MANAGEMENT • Inspirational Leadership • Guiding and Motivating the Cx vision • Influencing others through persuasion • Developing Others • Our Team Members - Retention • Business peers unfamiliar with Cx • Teamwork • You will be more successful! • No One Man Bands

  8. SELF AWARENESS • Emotional Awareness • What impact do they have? • Gut’s and Instinct to guide decisions • How are you handling the issues? • What’s your Attitude • Demonstrate an ‘Energy’ level • What are your Limits? • You bring Strength to the Project! • Are their things you cannot do?

  9. The Commissioning Meeting • Meetings are Critical • Activity of the Cx Process • They Can Be Painful • Frustratingly Long • Pointless

  10. The Commissioning Meeting • Death By Meeting! • What was the ‘People’ stuff • The People Stuff is the Tough Stuff! • Equipment doesn’t talk back

  11. RELATIONSHIP MANAGMENT • Establish the Relationship • Identify & Introduce • Tell them who you are • Make yourself human • Finding Common Ground • Seek a Solution • Agree to Disagree • Building Rapport • Coffee & Donuts matter • Talk about painful experiences

  12. THE PEOPLESTUFFIS THE TOUGHSTUFF

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