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Principles of Transparency and Patient Engagement. We will provide effective and honest communication to patients and families following adverse patient eventsWe will apologize and compensate quickly and fairly when inappropriate medical care causes injuryWe will reduce patient injuries by learn
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1. Learning From the Patient’s Experience: Opportunities to Improve Patient Safety AHRQ 2009 Annual Conference
Timothy B McDonald, MD JD
Professor, Anesthesiology and Pediatrics
Chief Safety and Risk Officer for Health Affairs
University of Illinois at Chicago
tmcd@uic.edu
2. Principles of Transparency and Patient Engagement
We will provide effective and honest communication to patients and families following adverse patient events
We will apologize and compensate quickly and fairly when inappropriate medical care causes injury
We will reduce patient injuries by learning from the past – and with the involvement of patients and families
3. A Comprehensive Response to Patient Incidents: The Seven Pillars. McDonald et al Quality and Safety in Health Care [accepted] Reporting
Investigation
Communication
Apology with remediation
Process and performance improvement
Data tracking and analysis
Education – of the entire process
4. The Seven Pillars: A “Principled Approach” to Adverse Patient Events
