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Al bakervice president - PowerPoint PPT Presentation

Introducing IP Telephony into the Contact Center

Introducing IP Telephony into the Contact Center. Al Baker Vice President, Product Management Siemens Global eCRM Solutions. Outline. Why Talk about IP Telephony in the Contact Center? What Types of IP Technology can be brought into the Contact Center? What Can be Gained? Today? Tomorrow?

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Al bakervice president - PowerPoint PPT Presentation

Introducing IP Telephony into the Contact Center