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Customer service expectations - PowerPoint PPT Presentation

Chapter

Chapter

Chapter. 1. Introduction to Services. What are services? Why services marketing? Service and Technology Differences in Goods vs. Services Marketing Services Marketing Mix Staying Focused on the Customer The Gaps Model of Service Quality. A note on the PowerPoint Slides.

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2.65k views • 232 slides
Services Marketing , CRM & Internet Marketing

Services Marketing , CRM & Internet Marketing

Services Marketing , CRM & Internet Marketing. The service sector. The services sector has been growing at a rate of 10 % per annum in recent years More than half of our GDP is accounted for from the services sector. What is a service?. It is intangible. It does not result in ownership.

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710 views • 45 slides
Services Marketing

Services Marketing

Services Marketing. The service sector. The services sector has been growing at a rate of 8% per annum in recent years More than half of our GDP is accounted for from the services sector This sector dominates with the best jobs, best talent and best incomes.

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569 views • 32 slides
First Class User Experience Design

First Class User Experience Design

First Class User Experience Design. for Affordable Care Act Enrollment. Terri Shaw Project Director Enrollment UX 2014. CA Health Benefit Exchange Board Meeting May 24, 2011. Overview. Why focus on user experience (UX) Partners Design process and deliverables Q & A.

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397 views • 20 slides
Chapter

Chapter

Chapter. Customer Expectations of Service. 3. Meaning and Types of Services Expectations Factors that Influence Customer Expectations of Service A Model of Customer Service Expectations Issues Involving Customer Service Expectations.

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105 views • 10 slides

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