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CREATing a New Theoretical Model for Reference Encounters in Synchronous Face-to-Face and Virtual Environments

CREATing a New Theoretical Model for Reference Encounters in Synchronous Face-to-Face and Virtual Environments. Marie L. Radford, Ph.D. Associate Professor, Rutgers, The State University of New Jersey Lynn Silipigni Connaway, Ph.D. Senior Research Scientist, OCLC. ALISE Denver, CO

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