'Provide empathy' presentation slideshows

SESSION OBJECTIVES

SESSION OBJECTIVES. At the conclusion of this training session, we will understand: How we demonstrate Compassion in our work unit Ways in which Compassion helps provide exceptional service How to use AIDET as a service interaction model How to use HEARTS as a service recovery model

368 views • 14 slides

COMMUNICATION

207 views • 10 slides

Leading and Managing Change

Leading and Managing Change. Change Management Activities. Motivating Change. Creating Vision. Effective Change Management. Developing Political Support. Managing the Transition. Sustaining Momentum. Motivating Change. Creating Readiness for Change

464 views • 9 slides