'Service measurement' presentation slideshows

ITIL SERVICE LIFECYCLE

ITIL SERVICE LIFECYCLE. CONTINUAL SERVICE IMPROVEMENT. CONTINUAL SERVICE IMPROVEMENT Continual Service Improvement phase (CSI) is responsible for continually aligning IT services to changing business needs.

442 views • 39 slides

Intelligent Mail and Start-the-Clock

Customer Supplier Agreements Presented by Pritha Mehra Vice President, Business Mail Entry Friday, October 17, 2008. Intelligent Mail and Start-the-Clock. Service Measurement Review Intelligent Mail Implementation Start-the-Clock. Service Measurement Review Reporting Requirements.

416 views • 30 slides

Service Measurement

Chief Information Officer. Service Measurement. On-line. In person. By phone. By mail. Managing Service Channels Means Tracking Interaction. Across all service channels. and often related or integrated services. On-line. In person. By phone. By mail. Analytical decision making.

401 views • 29 slides

CHAPTER TWO

CHAPTER TWO. Contributing to the Service Culture. L EARNING O BJECTIVES. Explain elements of service culture Describe job responsibilities Realize that delivery is same Recognize customer-friendly systems Implement strategies. W HAT I S A S ERVICE C ULTURE?.

222 views • 13 slides

228 views • 9 slides