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PRAIRIE VIEW A&M UNIVERSITY

PRAIRIE VIEW A&M UNIVERSITY. Continuous Quality Improvement: Best Practices PARKING PARTICIPATION BRIEFING PRESENTED BY TRESSEY WILSON, Assistant Vice President Auxiliary Enterprises. WHO WE ARE & WHAT WE SEEK Outcome Projected.

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PRAIRIE VIEW A&M UNIVERSITY

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  1. PRAIRIE VIEW A&M UNIVERSITY Continuous Quality Improvement: Best Practices PARKING PARTICIPATION BRIEFING PRESENTED BY TRESSEY WILSON, Assistant Vice President Auxiliary Enterprises

  2. WHO WE ARE & WHAT WE SEEKOutcome Projected • Prairie View A&M University Parking Management Department seeks to provide students, faculty, staff and guest parking services that support their individual parking needs.

  3. Remembering the Past • Window Stickers

  4. A Leap into the Future • Hang Tags

  5. Customer Service • Implement and assess customer satisfaction surveys. • Create Policy and Procedure Manuals. • Effective communication. • Return customer calls and e-mails within 24 hours.

  6. Parking Permits for Faculty and Staff • Payroll Deduction program • Campus Announcements • Panther Marquee • KPVU Radio Station

  7. How can Parking identify Authorized and Unauthorized Vehicles? • Make it a requirement that all On-Campus Housing Authorities provide a list of all students living on campus. • Visitors Pass

  8. How can Parking produce revenue? • Citation Billing: Parking and Transportation Services began billing customers with unpaid parking. • State Vehicle Registration: Parking Management contracted with the Texas Department of Transportation to obtain registered owner information on vehicle in the Database with outstand citations. • More consistent enforcement led to higher permit sales and use of the metered/short-term paid parking spaces on campus.

  9. Questions or Comments Tressey Wilson, Assistant Vice President Auxiliary Enterprises (936) 261-1700 Email: tdwilson@pvamu.edu

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