1 / 33

Increasing the value of SharePoint

THANKS FOR JOINING We will be starting soon . Neudesic and BrainStorm Present . Increasing the value of SharePoint. Neudesic and BrainStorm Present . Increasing the value of SharePoint. Introductions . J. Michael Benoit Director, Portals and Collaboration Practice Neudesic Derek Adams

shawna
Download Presentation

Increasing the value of SharePoint

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. THANKS FOR JOINING We will be starting soon Neudesicand BrainStorm Present Increasing the value of SharePoint

  2. Neudesicand BrainStorm Present Increasing the value of SharePoint

  3. Introductions • J. Michael Benoit • Director, Portals and Collaboration Practice • Neudesic • Derek Adams • VP of Technology and Engineering • BrainStorm, Inc.

  4. User Adoption • User adoption is about… Users changing the way they work. • User adoption strategy isabout… Managing change

  5. User Adoption “People don’t resist change;they resist being changed.” Dr. Peter Senge Director, MIT Sloan School of Management

  6. Achieving Sustainable Change Actionable Model • Awareness of the need to change • Desire to participate & support change • Knowledge of how to change • Ability to implement the change • Reinforcement to sustain the change ADKAR® was developed by Prosci Research after studying the change patterns of more than 700 organizations.

  7. Awareness • What is the need for the change • Technical, Business • What are the benefits of the change • Improved capability • Easier to use Providing awareness in the overall change will help users feel that they are not being changed.

  8. Improving Awareness • Executive sponsorship is key • Communicate why the change is necessary and how it will benefit the user. • Communicate a schedule and what steps will be taken to ease the transition. Change the Why?’s to Why not?’s

  9. Desire • Desire to participate in the change • Is the change easier/harder than current? • Desire to support the change Users need to be motivated.

  10. Factors that Improve Desire • Change is easier than old way • Well designed user experience • Education: value, benefits, etc. • Provide additional valuable features to attract usage • Don’t: • Bribe, Penalize, Contests, Default browser home

  11. Knowledge • Skills and Knowledge of how to change • Knowledge of what the change looks like

  12. Factors that Improve Knowledge • Education and training • Demos, screenshots • Proper governance planning

  13. Ability • Ability to participate in the change • New skills may need to be developed. Improving Ability • Time will need to be provided to develop new skills • On-going coaching and support

  14. Reinforcement • How will the change be reinforced? • Will users tend to revert back to old behaviors? Behaviors needing reinforcement are typically ones that require “some discipline”.

  15. Reinforcement Techniques • Periodic communications: • Success stories / Testimonials • Recruit evangelists across the organization • Hold lunch and learns • Create a user group • Provide a suggestion box and reply to all suggestions

  16. What is Governance • “government; exercise of authority; control.” – Dictionary.com • “a method or system of government or management.”– Dictionary.com • “Governance uses people, process, technology, and policies to define a service, resolve ambiguity, and mitigate conflict within an organization.”- Joel Oleson’s talk at 2008 SharePoint Conference • “SharePoint governance uses roles and responsibilities, policies, process, and technology to clarify ambiguity, manage company goals, and ensure overall long-term success of your SharePoint environment.”- Scott Jameson, “SharePoint Governance: Considerations for a Successful Deployment”

  17. Areas of SharePoint Governance Planning • IT Governance • IT services offered and the control of software deployment/installations. • Information Management • Governance of the content and information • Application Management • The scope, policies and process for managing application and system customizations.

  18. SharePoint IT Governance • Server Software Maintenance • Backup and Disaster Recovery • Portal Administration SharePoint Info Management Governance • Information Architecture • Content Management

  19. SharePoint Application Governance • Security Implementation & Management • Provisioning: Web app, Site Collections, Sites • Custom Development: Standards, ALM

  20. Training & Communication Plan • Communication Plan • Training Plan • Support Plan

  21. SharePoint Governance May Seem Intimidating • SharePoint governance is not overly difficult. • Most of governance is common knowledge, and common sense. • SharePoint is both broad and deep. There is a lot of detail to consider. • Successful governance plans are neither pre-determined, nor static.

  22. Governance Planning Strike a balance to improve user adoption

  23. Summary • User adoption is about managing change • ADKAR® model is an actionable foundation to help drive your adoption strategy • Governance planning is a key contributor to user adoption

  24. EXCLUSIVE OFFER ONE-WEEK SESSION – SHAREPOINT UPGRADE PLANNING • During our one week SharePoint upgrade planning session, you will receive: • Scorecard assessment • Review of business goals and requirements • Reviewcurrent physical and logical architectures • Proposal for future physical and logical architectures (cloud/ on-prem) • Mobility and BYOD strategy for content • Extranet or partner considerations

  25. BrainStorm’s specialty: Easy adoption and Increased Productivity

  26. Users Have Specific Moments of Need

  27. The Do Better Work Faster Solution • BrainStorm QuickHelpTM “The BrainStorm QuickHelp video training solution helps its customersbe productive with Microsoft Office. It’s agreat complement to our existing content for users” Jessica Reading Content Publishing Director, Microsoft As featured in October 2010 Product Press Release

  28. BrainStorm QuickHelp™ Hours and hours of consumable video content Highly applicable videos, relate to actual job functions The “QuickHelp Cloud”

  29. The Printed Power House Solution • BrainStorm Quick Start Cards “Quick Start Cards are a tremendous tool for quickly getting up to speed on the new Office. As a Business Productivity Specialist at Microsoft I am sharing them with my clients all the time and they love them! ” Valerie VerburgBusiness Productivity Solution Specialist, Microsoft

  30. 24x7 “How-To” Help Solution • Live Phone Support

  31. The End-User Experts in Person • Instructor-Led Training “We loved your Trainers and really appreciate your support and flexibility with us!  The feedback from the class evaluations were all great as well.  The students mentioned that the Trainers were knowledgeable about the products, helpful and did an overall great job!” Application Implementation Manager Fortune 500 Communications Company

  32. FREE 45-day Jumpstart Trial* • Quick Start Cards for SharePoint 2013 • 10 BrainStorm Quick Start Cards for SharePoint 2013 • QuickHelp Training App for SharePoint 2013 • 45-day, unlimited access to BrainStorm QuickHelp *Some restrictions may apply. Offer length and quantity may be altered based on organization size and needs.

  33. Next Steps • Contact your training partner, BrainStorm, to create your adoption, deployment, and/or training plan • Create the custom-built solution that works for your organization To learn more about Neudesic’s SharePoint solutions, contact: Tim Corken Director, Inside Sales tim.corken@neudesic.com 303.248.98321 direct 1.888.909.4244 (TF) 1.801.877.3900 Info@BrainStormInc.com

More Related