Getting to the Point of Human Services

1. Getting to the Point of Human Services

2. Mission-Driven • Provider • Conceived • Developed • Implemented • Improve the quality of human services • Defined as improving quality of people’s lives • Use of information technology to enhance expectations • Apply proven management science principles

3. Esteam Seeks: • Fundamental change • Service focus • Evidence-based practice • Continuous improvement • Quality • Productivity • Universal information access

4. Clients • Pressley Ridge • Keystone Human Services • Positive Education Program • Lakeshore Community Services • Sarah Reed Children’s Home

5. TOTAL: Impact is about… “Unlocking Exceptional Performance”

6. Total: Impact TOTAL: Impact -A Multi-Faceted Approach • TOTAL: Quality • Quality and accreditation management tool • TOTAL: Redesign • Business process and productivity consulting • TOTAL: Record • Clinical productivity and reimbursement management

7. Total: Record TOTAL: Record Key Features • Browser-based • Comprehensive reimbursement management • Supports fee-for-service and per-diem billing modes • Clinical productivity tools • Highly accessible data structure • Security model controls data access • Supports HIPAA compliance management • Field level security capability • Alerts • Clinical and financial alerts • Quality and financial indicators

8. TOTAL: Record allows you…. • To improve cash flow by reducing time between service delivery and payment dates • To more effectively integrate clinical supervision and billing processes • To clearly see how much billable vs non-billable time your staff provides • To manage the quality and the completeness of service tickets for internal and/or Medicaid audits • To manage your programs with “real time” information

9. Total: Record Customer Benefits Realized • Return on investment • Increased collections • Decreased reserves • Increased cash flow • Program expansion • Increased efficiency • Reduced financial closing cycle • Direct entry of clinical staff services • System updates occur without interruption Customer References Available

10. Customer Benefits Realized • Access to information • Organization-wide • Real-time • Increased clinical supervision • Case notes • Progress notes • Incidents Customer References Available

11. Total: Record Reimbursement Management • 24 x 7 access to revenue projections • Pre-authorization and other funder rule checks prior to invoicing • Cash remittance tracking • Accounts receivable management • Flexible data export to general ledger • HIPAA billing templates

12. Total: Record Clinical Productivity • Organization defined forms library including case notes, progress notes and incident reports • Staff productivity reporting • Census management • Billable hours monitoring

13. Total: Record Reporting • Creates numerous standard reports • Utilizes Crystal Report software • Exports to MS Excel, Adobe, MS Word • Provides multiple report views • Offers flexible report parameters and date ranges

14. Total: Record Security • Two layers of security: who and what • Explicitly assign consumers to staff • Groups define user access • Field-level control

15. TOTAL: Quality Web-based Quality Assessment Software

16. Total: Quality How do you demonstrate quality? • How important is quality to your organization, REALLY? • Where’s the evidence that you are a quality-driven organization? TOTAL: Quality can help….

17. Total: Quality Plan Typical Desired Data Collection Data Analysis Data Utilization Follow-up Assessment Cycle

18. Total: Quality TOTAL: Quality can help... • Connect program operations to organizational or strategic goals • Manage service model fidelity • Secure COA accreditation

19. Getting to the Point of Human Services Call 412.322.0629 or email David Rumberger, Director of Sales and Marketing at drumberger@esteam.net for more information about Esteam or our TOTAL: Impact Offering.