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Evaluating Low-Income Programs Why and How

Evaluating Low-Income Programs Why and How. 2017 NEUAC Conference Jackie Berger June 27, 2017. APPRISE. 2. Session Outline. 3. Why Evaluate?.

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Evaluating Low-Income Programs Why and How

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  1. Evaluating Low-Income ProgramsWhy and How 2017 NEUAC Conference Jackie Berger June 27, 2017

  2. APPRISE 2

  3. Session Outline 3

  4. Why Evaluate? “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” ― H. James Harrington 4

  5. Why Evaluate 5

  6. Impact Evaluation 6

  7. Program Data AnalysisPurpose 7

  8. Program Data Analysis Finding: The Program is serving many vulnerable households. 8

  9. Program Data Analysis Finding: Contractors serve renters at different rates. 9

  10. Usage Impact AnalysisPurpose 10

  11. Usage ImpactSavings By Pre-Usage 11

  12. Usage ImpactSavings By Contractor 12

  13. Payment Impact AnalysisDescription 13

  14. Program ImpactsBill Payment 14

  15. Program ImpactsBill Payment Number of Missed Payments Electric Heat Alternative Heat 15

  16. Process Evaluation 16

  17. Process Evaluation Questions 17

  18. Process Evaluation Customer Survey 18

  19. Process EvaluationCustomer Survey Did you every have to delay/skip the following bills or purchases to make ends meet? 19

  20. Performance Measurement 20

  21. Performance MeasurementRepeat 21

  22. Recommendations 22

  23. Getting Started 23

  24. Implementing an Evaluation • Prioritize goals for the evaluation. • Determine available/appropriate evaluation budget. • Choose research activities that are most likely to provide information needed. • Combination of process and impact data is usually important. 24

  25. Contact Jackie Berger APPRISE 32 Nassau Street, Suite 200 Princeton, NJ 08540 609-252-8009 jackie-berger@appriseinc.org www.appriseinc.org 25

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