Leadership from Within Change

1. Leadership from Within Change Presented by Nancy Wallis April 10, 2012

2. Presencing tonight… Low WICKED PROBLEMS PROBLEMS AGREEMENT COMPLICATED PUZZLES High PUZZLES High Low CERTAINTY

3. TRANSFORMING Low (start again, try anything new) INNOVATING (any stepped change) AGREEMENT CONTINUOUSLY IMPROVING (anything better) MAINTAINING High (eliminating errors + problems) High Low CERTAINTY

4. Complexity Diagram (Patton, 2011)

5. Shifting our awareness • “Problems cannot be solved by the same level of thinking that created them.” • "The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift.” -- Albert Einstein

6. “In the middle of difficulty lies opportunity.”

7. 3 Movements of the U Downloading Open Mind Observe, observe, observe Act in an instant Retreat and reflect: Allow the inner knowing to emerge

8. Kotter’s 8 Steps for Change • Increase urgency • Build the guiding team • Get the vision right • Communicate for buy-in • Empower action • Create short-term wins • Don’t let up • Make change stick

9. Incorporating the eight steps into change management planning will facilitate stakeholder movement up the commitment curve Throughout implementation, stakeholders will fall within different stages of the commitment curve. Building a tactical plan to move stakeholders along the stages of the commitment curve will increase adoption rates and timing. Create a climate for change Implement and sustain the change Engage and enable the organization High High Engagement Are actively involved in and contribute to project activities Acceptance Are receptive to implementing changes Understanding Have understanding of the impacts and benefits Awareness Have heard of the project and are aware of the basic scope Effort Ownership Acknowledge that the project belongs to them and create ways to use and improve it Commitment Low Low Status Quo Time Vision

10. Transformation Timeline ERPXYZ 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 CM - Communications Work Stream Message to Targets through vehicles at the right time - REPEAT Impact Analyses Communications Toolkit Key Messages defined CM - Training Work Stream Targeted Leader Training Needs Assessment Leader Agility Training EE Agility Training CM - Engagement Work Stream Engage the right leaders, resistors, mavens and early adopters per the project plan (see Kotter model) Benchmark Engagement Benchmark Culture

11. Confronting Resistance to Change

12. Theory U Leading from the Highest Future Possibility Downloadingpast patterns Performing by operating from the whole Access your: suspending embodying Open Mind VoJ Seeingwith fresh eyes Prototyping the new bylinking head, heart, hand redirecting enacting Open Heart VoC Sensing from the field Crystallizing vision and intention Open Will letting go letting come VoF Presencingconnecting to Source: places and practices of stillness and presence Who is my Self? What is my Work?

13. “What a great Renaissance we’re having!”

14. U Process:1 Process, 5 Stages 5. Co-evolving:embody the new in ecosystems hold the space that connects people across boundaries and facilitate acting from the emerging whole 1. Co-initiating: uncover common intentstop and listen to others and to what life calls you to do 2. Co-sensing: observe, observe, observego to the places of most potential and listen with your mind and heart wide open 4. Co-creating:prototype the new in living examples to explore the future by doing 3. Co-Presencing: connect to the source of inspiration and willgo to the place of silence and connect to the future that wants to emerge through you

15. Table conversations

16. Our Intention Adapted from Rainer Maria Rilke