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Voice Over IP (VoIP) the new generation of phones

Voice Over IP (VoIP) the new generation of phones. Roger Kenner / Maggie Lattuca Training & Development, IITS March, 2004. Important Note.

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Voice Over IP (VoIP) the new generation of phones

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  1. Voice Over IP (VoIP)the new generation of phones Roger Kenner / Maggie Lattuca Training & Development, IITS March, 2004

  2. Important Note This Powerpoint slide show contains important instructions within the Notes area. You cannot see these from your web browser. To properly view the slide show, download it and open it with Powerpoint itself.

  3. The Way it Was Two Systems. Two Protocols. Two Networks. Two Wall Jacks. Two Sets of People to Call

  4. Voice over Internet Protocol (VoIP) Your new phone digitizes your voice, making it simple computer data like all other Internet traffic

  5. The Way it is Now Computer is plugged into your phone. Phone is plugged into data port with the green sticker

  6. The Way it is Now One, improved Data Network within Concordia. Owned and Operated by Concordia

  7. The Cisco IP 7910

  8. So, Let’s get started…

  9. Make a Hands-Free Call - 1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  10. Make a Hands-Free Call - 2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  11. Putting a call on Hold - 1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  12. Putting a call on Hold - 2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  13. Consult 3rd Party - 1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  14. Consult 3rd Party - 2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  15. Connect Caller & 3rd Party - 1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  16. Connect Caller & 3rd Party - 2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  17. Transfer a Call -1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  18. Transfer a Call -2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  19. Transfer a Call -3 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032

  20. Call Waiting -1 5021 2 1 5022 5023 2 2 5024 5025 5028 5029 1 1 5026 5027 5031 5032

  21. Call Waiting -2 5021 2 5022 5023 1 2 5024 5025 5028 5029 1 2 1 5026 5027 5031 5032

  22. Call Waiting -3 5021 1 5022 5023 2 2 1 5024 5025 5028 5029 1 2 5026 5027 5031 5032

  23. Conference Calls -1 5021 1 2 5022 5023 1 2 3 5024 5025 5028 5029 2 1 5026 5027 5031 5032

  24. Conference Calls -2 5021 5022 5023 2 1 5024 5025 5028 5029 1 3 2 2 1 5026 5027 5031 5032

  25. Conference Calls -3 5021 1 2 5022 5023 1 2 5024 5025 5028 5029 2 1 3 5026 5027 5031 5032

  26. Using the Web Interface www.myconcordia.ca

  27. Web Interface Choices www.myconcordia.ca

  28. Forward your Calls

  29. Speed Dial

  30. Change your PIN Initial Default PIN: 12345

  31. Help • See your department Coordinator (names available on the Voice ServicesWeb site at http://voip.concordia.ca) • Call the IITS help line at 848-7613 • Send an email to Help@concordia.ca

  32. Thank you !

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