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Robbery Data breach Regulatory issues Layoffs, restructurings, branch closings

Potential Crises for CUs. Robbery Data breach Regulatory issues Layoffs, restructurings, branch closings Public health threats (Swine flu) Natural disasters (Hurricane Katrina/Ike) Workplace violence and accidents Embezzlement, fraud.

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Robbery Data breach Regulatory issues Layoffs, restructurings, branch closings

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  1. Potential Crises for CUs • Robbery • Data breach • Regulatory issues • Layoffs, restructurings, branch closings • Public health threats (Swine flu) • Natural disasters (Hurricane Katrina/Ike) • Workplace violence and accidents • Embezzlement, fraud

  2. Massive Credit Card Data Breach Hits Local Banks, Credit Unions

  3. BECU Members Get Double Blow From Floods, Layoffs

  4. Wescom Cuts 175 Jobs, 2 Branches

  5. Hard-Hit Arizona FCU Plans Additional Branch Closings

  6. CUNA Announces More Layoffs and Five-Day Furloughs for All Employees

  7. CU Settles Strike and Reopens Shuttered Branch

  8. Former Wescorp CEO Paid $6 Million After Corporate Failed

  9. Consumer Group Bashes CUs for Pushing ‘Predatory’ Payday Loans

  10. Texans Credit Union Faces Snarls of Lawsuits

  11. Ike’s Aftermath Continues to Plague Texas Credit Unions

  12. Noted CDCU Fighting to Recover from Embezzlement

  13. Charlotte Teller Wounded During State Employees’ CU Robbery

  14. A crisis communication plan lives, changes, and evolves throughout a crisis

  15. Crisis Management Tips • Be Prepared.

  16. Crisis Management Tips 2. Establish a central information source.

  17. Crisis Management Tips 3. Effectively train your spokespeople

  18. Crisis Management Tips 4. Practice regularly through simulated exercises

  19. Crisis Management Tips 5. Act. Time is of the essence.

  20. Crisis Management Tips 6. Leverage technology.

  21. Crisis Management Tips 7. Communicate transparently.

  22. Crisis Management Tips 8. Convey the facts succinctly and concisely.

  23. Crisis Management Tips 9. Focus on what’s happening now.

  24. Crisis Management Tips 10. Assess, evaluate and improve.

  25. Noteworthy Crises Twitter is First on the Scene

  26. Noteworthy Crises Food Lion and rotten food

  27. Thank you! Kristine Tanzillo kristine@duxpr.com 903-865-1078

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