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HOTLINE VOLUNTEER GUIDELINES

HOTLINE VOLUNTEER GUIDELINES.

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HOTLINE VOLUNTEER GUIDELINES

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  1. HOTLINE VOLUNTEER GUIDELINES These AA Guidelines are compiled from the shared experience of AA members in various service areas. They also reflect guidance given through the Twelve Traditions and The General Service Conference (US and Canada). In keeping with our Tradition of autonomy, except in matters affecting other groups or AA as a whole, most decisions are made by group conscience of the members involved.

  2. SUGGESTED QUALIFICATIONS At least 2 years sobriety. Active involvement in A.A. and familiarity with 12 step work. Have a sponsor. Contact with your District Hotline chairperson.

  3. HOW DOES THE HOTLINE WORK The answering service will answer the initial call. They will then find someone via either phone or text to return the call. If you are the person they contact the following guidelines may be helpful.

  4. 1. Before you return the call, you can dial *67 to prevent your number from appearing on their caller ID.

  5. 2. Be certain you are speaking to the person who called, do not break their anonymity.

  6. 3. Give your first name only and state that you are a member of Alcoholics Anonymous.

  7. 4. Identify the needs of the caller (AA information, ride to a meeting, etc…)

  8. 5. You may face some different circumstances such as…..

  9. If they ask to meet you please be sure to bring someone along and refer to “HOW TO MAKE AN OLD-FASHIONED TWELTH STEP CALL” Guidelines. If they want to go to a meeting, offer to meet them there or offer them a ride; whichever you choose. Please be sure to bring someone else if you are offering a ride. If they are too drunk to talk, offer to call them later or ask them to call the answering service when they are sober. IF THEY SEEM LIKE THEY ARE IN TROUBLE, THREATEN SUICIDE, OR HARM THEMSELVES, CALL 911. If the person you are talking to is a relative or a friend of an alcoholic, suggest they call Al-Anon (1-877-825-2666) If you cannot handle the call, let them know someone else will be contacting them. Then call your sponsor, another AA friend or your District Hotline Chairperson for help.

  10. 6. Last but not least it is recommended that you do not give out your phone number until the person gets to a meeting. DO NOT GIVE OUT ANYONE ELSE’S NUMBER

  11. I am responsible When anyone, anywhere, reaches out for help, I want the hand of AA always to be there. And for that:

  12. I am responsible.

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