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LOKVANI (The Voice of Common Man)

LOKVANI (The Voice of Common Man). 6 th December, 2007 at Principal Controller Defence Accounts Office, Lucknow by Amod Kumar Special Secretary I.T., UP Govt. An e- effort to empower common man. Outline of presentation. Relevance of e-Governance

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LOKVANI (The Voice of Common Man)

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  1. LOKVANI(The Voice of Common Man) 6th December, 2007 at Principal Controller Defence Accounts Office, Lucknow by Amod Kumar Special Secretary I.T., UP Govt. An e-effort to empower common man

  2. Outline of presentation • Relevance of e-Governance • Demonstration & technicaldetails of Lokvani(WHAT?) 1. Front-end 2. Back-end • Administrative details & process of implementation (HOW?)

  3. Our e-President’s vision DevelopedCountry by 2020

  4. India can’t be a Developed Country if It is not e-Governed

  5. Why?

  6. Large Population

  7. Wide Spread Corruption

  8. Implementing RTI Act 2005 is impossible without e-Governance.

  9. Slow & lethargic beurocracy

  10. Long decision time

  11. Can we be e-Governed nation?

  12. Yes

  13. Our Past Successes • Bhoomi • Railway Reservation System • Banks • E-Seva

  14. Bhoomi

  15. Railways

  16. Banks

  17. How?

  18. e-Governance:Components of Success % % Luck Change management Technology % % Business Process Reengineering

  19. Challenges of e-Governance in North India • Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it. • Mindset of Government employees (fear of losing extra income, status, power). • More efforts for G2G than G2C, leading to no perceptible benefits to common people. • Infrastructure, power, and communication problems • Education, illiteracy

  20. Facilitators of e-Governance in North India • People’s pressure (NGOs, relatives etc.) • Politician’s pressure • Media’s pressure • Judiciary’s pressure (PIL etc.) • GOI’s pressure (conditional releases) • World Bank, IMF & other Donor’s pressure • Vendor’s Pressure • South Indian states pressure

  21. Lokvani

  22. Our Role Models • Computerized railway reservation system • Bhoomi, Karnataka

  23. What is Lokvani? Lokvani is an Internet kiosk based G2C interface for providing variousinformation and public grievance redressalin a transparent, accountable and time-bound manner by forging effectivePublic-Private Partnership (PPP)

  24. Public Grievance Redressal -Existing System Senior Officers ? Departmental officers Field level officers/employees Common man

  25. Public grievance redressal-Lokvani System DM office Lokvani Server Concerned Department Third Party, Lokvani Kiosk customer

  26. Lokvani & Single Window Kenrda Govt. office customer request forwarded Single Window Kendra Certificate issued in time certificate

  27. Welcome to LOKVANI… www.sitapur.nic.in/lokvani

  28. Typical Lokvani kiosk…

  29. Viability of the Kiosk…

  30. Viability of the Kiosk…

  31. Viability of the Kiosk…

  32. Proposed Services… • Online court cases, cause lists, judgements • Online Electoral Rolls • Vehicle Registration, Driving License • Payment of electricity bills, phone bills • Ration cards and allotment to qotedar. • Police thana computerization / networking connectivity • Tourist Related information • Daily rates of Fruits/ Vegetables/ Grains • Online pensioners info. / Installation of IVRS – SMS • Parivar register Database (Rural & Urban) • All employees Database • University/ College info. (Seat Availability, Admission)

  33. Proposed Services (Contd…) • Health info. (All Hospitals/ Nursing Homes/ Laboratories) • Recovery Certificates (R.C.s) • Industries info (Durry exporters etc.) • Registry of properties • Banking Services • Drinking Water facilities Database • Development from MP/MLA funds • Khasra and Jamabandi records • SC/ST tracker

  34. Will it Sustain? • Kiosk operators are partners & motivators • Cost saving • Taste of convenience , no roll back • Public satisfaction • Most ignored group, feeling of regaining faith in administration

  35. Replicability • Easy to replicate • Backing of Laws, Rules, G.O.s is required • Monitoring from state level • Who gets the credit?

  36. Strengths of Lokvani… • Transparency and accountability to complainant. • Complete transparency in all works / schemes / beneficiaries / selection / expenditure etc. • Compulsion to come to District / Tehsil Head Quarter avoided. • Effective monitoring of all complaints / grievances. Monitoring of performance of district level officers is possible by senior officers at state headquarter. • 24X7 services. • Easily replicable • Job creation in rural areas • Bridging the digital divide

  37. Uniqueness of Lokvani • First successful zero support based PPP model for kiosks in the country • Profit and competition can overcome power shortage, illiteracy, poverty, adverse socio-political conditions, lack of professional work culture • 100,000 rural people using it in just one district • Going beyond just provision of services to make the govt. accountable and giving the citizen the right to answer

  38. Achievements… • About 100,000 complaints registered and 95000 disposed off in about 30 months. • First successful e-Governance project in Uttar Pradesh • First District in country to provide On line Land records on Internet in Hindi. • Government of UP has come out with a G.O. to implement Lokvani in all Districts of U.P

  39. Awards… • Dataquest e- gov Champion Award-2006 • Winner of Golden Icon Award at National e-governance Conference-2006 • Won special mention (second place) in Public Administration category at Stockholm Challenge Awards 2006.

  40. Issues… • Quality vs. Quantity • Replicability • Sustainability • People meeting personally on Janata Diwas, Janmilan etc. • State Level Monitoring • Search

  41. How we did it…?

  42. How we did it Contd.

  43. Lessons Learnt… • Better copy than reinvent the wheel • Seeing is believing • Team spirit (giving credit/appreciation/freedom) • Best is the enemy of good • Failure is the pillar of success • Socializing helps • No subsidies • No need to be a technocrat • PPP is must for sustainability • Strategy (calculated moves) • Use of media and politicians • No limit to achievement, if no desire for credit

  44. Role Model

  45. Our Vision

  46. Whether you like it or not, you have no choice but to implement e-Governance.The only choice you have is to choose your favorite dish from a big menu…….

  47. Some dishes…. • Police • Court work • R.C.s computerization • Integrated land management system • Monitoring of officers (MIS) • Unique citizen id • Election (GIS) • RTI • Blocks • Items of e-Seva • Birth to death approach

  48. Thank You Garib Jaan ke humko na tum bhula dena, Tumhi ne dard diya hai tumhi dawa dena

  49. Contact Details • Amod Kumar Special Secretary I.T., UP Govt. amodkumar71@gmail.com, 0522-2238294, 9452076839 • A.P.Singh DIO, NIC Sitapur upsit@hub2.nic.in, singhamps@yahoo.co.in 05862-242250, 9415184409

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