Tony Mazzullo President and CEO Veramark Technologies, Inc

1. Tony Mazzullo President and CEO Veramark Technologies, Inc Telecom Expense Management

2. Telecom Expense Management (TEM) • Business issues driving TEM • A TEM Maturity Model • Using the TEM Maturity Model “TEM savings are always greater than TEM outlays (a ratio of 2:1 is usually achievable), with full payback in the first year.” Gartner Cost Cutting in Enterprise Telephony, June 2008

3. Business Issues Driving TEM Economists see longest U.S. recession since World War Two - Reuters Saturday, January 10, 2009 Official recession news hammers Dow - USA Today, January 1, 2009 Job losses hit 2.6 million as layoff pain deepens - Yahoo News, January 9, 2009

4. TEM Maturity Scale • Level 1 – ad-hoc, unmanaged • Level 2 – managed • Level 3 – defined • Level 4 – quantitatively managed • Level 5 – optimizing

5. Potential Impact of a Maturity Model Approach Baseline TCO 100% Range of savings potential 50% ~~ Level 1 Level 2 Level 3 Level 4 Level 5

6. An Approach: Move Up the Maturity Scale • Assess and determine current maturity • Establish baseline • Set reasonable objectives to achieve the next level – move one level of maturity per project • Assemble the team and draft a plan • Executive sponsor, Telecom, IT, finance • Execute • Process and enabling technologies • Measure, assess, and reflect

7. Determine Current Maturity Level • Manual invoice processing • Inventory not managed • Lack of policies and standards • Multiple applications and databases • Lack of internal expertise • Lack of visibility and control Level 1 TEM Maturity – Ad hoc

8. The Approach Objective: Reach Level 2 Maturity Assemble Team Establish accurate baseline Asset inventory validation Telecom programs, contracts, billing audit Six (6) month billing averages and medians Execute Optimize environment Network optimization Policy development Establish proactive TEM process Deploy enabling TEM software platform Train staff and deploy new processes Proactive asset, billing and program

9. Landline Network • Credits for invoice errors • Loose traffic • Thrifty bills • Third-party bills (slamming & cramming) • Contract review, negotiation and enforcement • Carrier access code (CAC) fees • Reporting charges • Adherence to negotiated rates • Program selection • Customer’s rights to modify terms

10. Wireless Device Network • Devices disconnected • Inactive/not assigned • Non-employees • Ex-employees • Continuous plan optimizations • Consolidate vendors and plans • Eliminate unnecessary services • Implement and enforce corporate policies • Evaluate and adjust every 3 months • Inventory reduction and management • Control device procurement and retirement

11. Process & Technology • Defined policies • Enabling technology • Invoice processing • Asset management • Help desk for MACD • Dispute management process

12. Measure and Reflect • Hard dollar benefits: • $5.7 million in verified savings and credits (~5%) • Elimination of used services • Cost recovery • Contract and policy enforcement • Soft benefits: • Significant productivity improvements • Reduced cycle time – reduction in late fees • Greater visibility into spend enabled better business decisions, more informed planning process • Security, compliance monitoring Level 2 + some Level 3 metrics

13. iTEM Level 5 MaturityBeyond TEM TEM

14. Questions? Thank you! Tony Mazzullo, CEO and President Veramark Technologies, Inc. eMail: tmazzullo@veramark.com Phone: 585.381.6000 Website: www.veramark.com