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Tackling Tenancy Fraud

Tackling Tenancy Fraud . Lessons learned from practice in England . This session will cover: . The problem of tenancy fraud in England Lessons learned in preventing tenancy fraud Lessons learned in detecting tenancy fraud . What’s the problem at a ‘National’ Level?.

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Tackling Tenancy Fraud

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  1. Tackling Tenancy Fraud Lessons learned from practice in England

  2. This session will cover: • The problem of tenancy fraud in England • Lessons learned in preventing tenancy fraud • Lessons learned in detecting tenancy fraud

  3. What’s the problem at a ‘National’ Level? • Cost: £1.8b per year in England • Scale: 2% of all housing stock outside London – extends to Scotland? • Impact: 98,000 homes lost to fraud = 98,000 households in temporary accommodation • Chronic housing shortage throughout UK

  4. What’s the problem at a Local Level? • Who’s living in our homes? • Are they taking care of them? • Are we mitigating risk appropriately? • Do our customers trust us? • Are we making the best use of our stock?

  5. Preventing and Detecting Tenancy Fraud • Are you satisfied you know who is living in your properties? (Detection) • Are you satisfied the applicant is who they say they are? (Prevention)

  6. Detecting Tenancy Fraud- Manchester TFI • Short term: • Reporting hotline • Advertising campaign • Internal data mining • Tenancy visits • Recoveries increased 10-fold in 6 months

  7. Detecting Tenancy Fraud- Manchester TFI Long term • Policy and Procedure • Training materials for all staff • CD ‘tool box’ for providers to use • Quarterly review meetings • Exploring working in partnership with Local Authority

  8. Preventing Tenancy Fraud • Verify circumstances and ID • Use data – Birmingham found 30% ‘errors’ and 16% attempts at fraud in applications

  9. The biggest lessons? • Tenancy fraud happens wherever there is opportunity • Preventing and detecting fraud is cost effective and necessary • We can all take action

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