COMPETENCE MAPPING AND FUNCTIONAL ANALYSIS: A PRACTICAL APPROACH TO WORKFORCE PLANNING

1. COMPETENCE MAPPING AND FUNCTIONAL ANALYSIS: A PRACTICAL APPROACH TO WORKFORCE PLANNING 12th March 2014 Andrew Lovegrove and Hilary Wyles

2. Good morning and ….

3. Aims and Objectives The overall aim is to enable our associates to become proficient at functional analysis and competence mapping, within the context of workforce planning and the development of learning materials.

4. Aims and Objectives At the end of the session, you will:- • Understand the nature of the Health Functional Map and Reference Functions • Have a basic knowledge of how National Occupational Standards are developed • Understand that National Occupational Standards can be used to inform the development of learning materials • Understand how National Occupational Standards can be used to inform competence based workforce planning • Be able to use the SfH Competence Search Tool • Be able to use the SfH My Lists Tool • Be able to develop a draft Functional Map for a given patient/care pathway or condition • Be able to identify the potentially relevant competences underpinning a Functional Map for a given patient/care pathway or condition • Demonstrate an awareness of the range of SfH Tools and how to access guidance as to their use

5. Session 1 The Health Functional Map

6. Functions and the Health Functional Map What are functions? • Functions are activities or tasks that are done at work. • A functional approach means considering what needs to be done, rather than who does it or where it is done. • A functional approach is outcome based, not input based.

7. Inputs vs. Outcomes INPUT Starts with occupations Describes the skill and knowledge base each occupation brings to a situation Competency (ies) OUTCOME • Starts with functions • Describes what successful outcomes need to look like and involve • Competence(s)

8. Outcome model adopted by Sector Skills Councils Start with a clear vision of what the sector and its customers need e.g. high quality, cost effective health care Focus on what needs to be done and to what quality – not who does it or where it is done

9. A Key Tool – The Health Functional map

11. The Health Functional Map Continued • 1. Core Functions - the core functions tab provides broad functions. There are 6 key domains under core functions. • 2. Key Domain - Communication is the first key domain under core functions and it is made up of 5 sub functions. • 3. Sub-functions - Develop methods of communication is the first sub-function under the communication domain. • 4. Competence level - at the bottom layer of every sub-function are competences. HSC41 is the first competence (National Occupational Standard). • 5. Specific Functions - cover more specific functions such as clinical, managerial, education and other supporting functions.

12. EXERCISE 1 Health Functional Map Familiarisation Exercise

13. Session 1 National Occupational Standards: An Introduction

14. National Occupational Standards (NOS) or Competences Starting point is patient and service need - regardless of who or where delivered Transparent, objective and transferable Applicable UK wide Developed through a process of research and consultation within the sector NOS are approved by UK Commission for Education and Skills and are used in qualifications Freely available via the internet

15. NOS Cont’d.... describe performance as outcomes of a person's work. They focus on what the person needs to be able to do, as well as what they must know and understand to work effectively NOS are designed to allow people to assess and be assessed against them. In order to do that, NOS must be:•     a single task•     able to be undertaken by one individual•     measurable•     observable

16. NOS Cont’d.... All NOS have a title (should be one function) a unit number/unique identifier an overview/introduction/scope knowledge & understanding performance criteria some have range (not SfH NOS) over 2,000 NOS in Health Functional Map – some imported from other suites

17. NOS Cont’d …… There are MANY uses of NOS. The most significant, for our purposes, are:- • Learning and training design • Qualification design • Workforce transformation/service redesign • Transferable role templates • Job descriptions, TNA etc

18. EXERCISE 2 Identifying NOS for given function

19. Session 2 Introduction to Patient Pathway Mapping

20. Patient Pathway Model Referral/Admission Assessment Diagnosis/testing/screening Care Planning Interventions Review Discharge Beware one size does not fit all!!

22. Session 2 contd Introduction to Patient Pathway Mapping

23. EXERCISE 3 Functions and NOS – a service approach

24. Scenario – Respiratory Outpatient Mr Jablonski has Chronic Obstructive Pulmonary Disease and he’s been referred to the Respiratory Outpatient Dept of the local District General Hospital as his condition is getting worse. He was referred by his GP He is a Polish speaker with limited English, has poor mobility and uses oxygen at home. He also has some hearing difficulties, and lives with his daughter – she couldn’t come with him today

25. Exercise 4 Mr Jablonski Cont’d Thinking Functionally In your group: Refer back to the pathway we’ve created - choose 3 or 4 tasks/activities Identify the reference functions that are needed to support the tasks undertaken at each of the stages Use the HFM reference function lists to find and record them

26. EXERCISE 5 Identification of appropriate NOS

27. EXERCISE 6 USING THE MY LISTS TOOL

28. Review of Day • Any questions? • Does anything need more clarification? • How confident are you feeling about mapping by yourselves? • Any other comments?

29. EVALUATION FORMS

30. Thank you and happy mapping!