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The Service Value System - Continual improvement | World Of Agile

This PDF describes the Service Value System - Continual improvement Which takes place in all areas of the organization and at all levels, from strategic to operational.

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The Service Value System - Continual improvement | World Of Agile

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  1.   The Service Value System - Continual improvement - ITIL 4  Certification | World Of Agile    Continual improvement  ● Continual improvement takes place in all areas of the  organization and at all levels, from strategic to operational.  ● When provisioning a service we should always keep continual  improvement in mind, and should always be looking for  opportunities to improve.  ● To support continual improvement at all levels, the ITIL® SVS  includes:  ○ ITIL®​ Continual Improvement Model  ■ provides organizations with a structured approach  to implementing improvements  ○ Improve Service Value Chain Activity  ○ Continual Improvement Practice    Continual Improvement Model   ● Continual Improvement Model can be used as a high-level guide to  support improvement initiatives.   ● The model supports an iterative approach to improvement, dividing  work into manageable pieces with separate goals that can be  achieved incrementally.  ● The scope and details of each step of the model will vary  significantly based on the subject and the type of improvement  ● The steps of this model do not need to be carried out in a linear  fashion, and it may be necessary to re-evaluate and return to a  previous step at some point. 

  2.     Steps of the continual improvement model  Step 1: ​What is the vision?  Step 2: ​Where are we now?  Step 3: ​Where do we want to be?  Step 4: ​How do we get there?  Step 5: ​Take action  Step 6: ​Did we get there?  Step 7: ​How do we keep the momentum going?    Step 1: What is the vision?  ● Each improvement initiative should support the organization’s goals  and objectives. The first step of the continual improvement model is  to define the vision of the initiative. 

  3. Step 2: Where are we now?  ● The success of an improvement initiative depends on a clear and  accurate understanding of the starting point and the impact of the  initiative.   ● An improvement can be thought of as a journey from Point A to Point  B, and this step clearly defines what Point A looks like.   ● A journey cannot be mapped out if the starting point is not known.  Step 3: Where do we want to be?  ● Based on the results of the first two steps, a gap analysis can be  performed, which evaluates the scope and nature of the distance to  be travelled from the starting point to the achievement of the  initiative’s vision.   ● It is important to note that the initial vision of the initiative is  aspirational and may never be achieved in full. Improvement is the  goal, not perfection.  Step 4: How do we get there?  ● Now that the start and end points of the improvement journey have  been defined, a specific route can be agreed. Based on the  understanding of the vision of the improvement and the current and  target states, and combining that knowledge with subject matter  expertise, a plan for addressing the challenges of the initiative can  be created.  Step 5: Take action  ● In Step 5 the plan for the improvement is acted upon. This could  involve a traditional waterfall-style approach, but it could be more  appropriate to follow an ​Agile​ approach by experimenting, iterating,  changing directions, or even going back to previous steps.  Step 6: Did we get there?  ● checking the destination of the journey to be sure that the desired  point has been reached.  ● Too often, once an improvement plan is set in motion, it is assumed  that the expected benefits have been achieved, and that attention  can be redirected to the next initiative. In reality, the path to  improvement is filled with various obstacles, so success must be  validated.  Step 7: How do we keep the momentum going?  ● If the improvement has delivered the expected value, the focus of the  initiative should shift to marketing these successes and reinforcing 

  4. any new methods introduced. This is to ensure that the progress  made will not be lost and to build support and momentum for the  next improvements.    For More Information, Follow the Links below-    Website - ​https://worldofagile.com/  Facebook - ​https://www.facebook.com/Fascinating.World.Of.Agile/  Twitter -​ https://twitter.com/WorldOfAgile  LinkedIn - ​https://www.linkedin.com/company/world-of-agile/  YouTube - ​https://www.youtube.com/c/WorldOfAgile      Tags - ​Scrum Master Certification​, ​Scrum Master Certification Mumbai​, ​Scrum Master  Certification Pune​, ​Certified Scrum Master Training in Delhi​, ​Scrum Master Certification  Kolkata​, ​CSPO Certification​, ​Agile Scrum Master Certification Online​, ​Advanced Certified  Scrum Master Training​, ​DevOps Training​, ​Prince2 Certification​, ​PMP Certification​,​ ITIL  Certification   

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