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Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Boosting employee engagement - ‘ Beyond intranet and newsletter ’. Lukasz Augustyniak Eurostat, Luxembourg. What is employee engagement?.

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Boosting employee engagement - ‘ Beyond intranet and newsletter ’

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  1. Boosting employee engagement -‘Beyond intranet and newsletter’ Lukasz Augustyniak Eurostat, Luxembourg

  2. What is employee engagement? • Mix of factors including commitment to the organisation, job satisfaction, and ‘organisational citizenship’ – the willingness to go beyond your job description

  3. Engaged employees: • perform better • are more innovative • are more likely to stay with their current employer • levels of absenteeism are lower • enjoy greater levels of personal well-being

  4. Staffengagement – when does it work? • Employees need to feel that their organisation is interested in them • They need to be given opportunities to express their views and to know that their opinions will make a difference • Both senior and line managers need to be involved

  5. Internal communication at Eurostat • Three people full time • Interactive platform • Quick access to Director-General and other directors • Communication in English • Part of a larger communication unit

  6. Tools • Intranet site (Cybernews) • Newsletter (Eurostat-Infos) • Staff opinion surveys • Lunchtime presentations / information sessions • Photo competitions / art exhibitions • Formal and informal breakfasts • Annual General Assembly and Christmas party • Well-being room / gym classes

  7. Staff opinion surveys, or employee attitude surveys • First step in measurement of employee attitudes (2011 – 67.1% staff response rate) • Organised every two years by staff members, with support from management • Coordinator plus steering committee, including head of internal communication • Progress regularly communicated to staff and management alike

  8. Staff opinion surveys • Results show what employees feel about their workon a range of issues, including: • working environment • management • HR policy • communications • learning and development • work-life balance • Identifyareas where improvement actions arenecessary

  9. Cybernews • 6-8 news items per day • Interactive – contributions from internal communication team and staff members • Suggestion box • News on newcomers, canteen menu, events, sports activities

  10. Cybernews

  11. Eurostat Infos • In paper form and online (employees voted to keep the paper edition) • Published 5-6 times per year, up to16 pages • Presentations of teams, managers, staff activities • Hobbies • Topical issues on important events

  12. Eurostat Infos

  13. Lunchtime presentations • Projects, strategies, programmes explained by specialists and managers (new mission of Eurostat, experimental statistics, future data validation procedures) • Group discussions (‘open-end meetings’) • Reports and results published on intranet and in Eurostat Infos

  14. Lunchtime presentations

  15. EU presidency breakfasts • Organised twice per year • Coffee in early morning and a staff event at the end of the working day • Chance for a group of employees to work together on a project (country info material, posters, music, slides, food etc) • Hugely popular

  16. EU presidency breakfasts

  17. Photo competitions / art exhibitions • Photo competitions: hundreds of entries, four categories (People, Nature, Action and Eurostat) • Winners honoured at General Assembly • Art exhibitions: paintings by staff members, poster art

  18. Photo competitions / art exhibitions

  19. Well-being room and gym classes • Opened last year • Run by staff on voluntary basis • Free of charge • Oriental belly dance, inner-power breathing, karate, Thai boxing, tai chi, yoga, body-shape, choir, table tennis

  20. Gym classes

  21. Social media/Twitter/blog/video • Twitter used mainly for distribution of news releases • Social media could provide opportunities for knowledge sharing and problem solving • iPhone applications for external users • Blog on hold • Video interviews done in the past

  22. General Assembly • Presents Eurostat and Commission priorities to employees • One current statistical issue highlighted • Jocular presentation by staff

  23. General Assembly

  24. Christmas party • Biggest social event of the year • Prepared by staff (national tables) • In cooperation with internal communication team • Photos published on intranet

  25. Christmas Party

  26. Conclusions • Staff engagement crucial for performance and productivity • Role of internal communicationvital in this process • Intranet / newsletter not enough • Interactivity and follow-up • Over 90% of employees say they like working at Eurostat – we play a small part in this

  27. Thank you for you attention! • Please tell us about your experiences with staff engagement in your organisation

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