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ISO 9001 and ISO 14001 Changes and Challenges

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ISO 9001 and ISO 14001 Changes and Challenges

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  1. ISO 9001:2015 & ISO 14001:2015 - New Changes & Challenges PMI, PMP, PMBOK and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  2. At the end of the class, please fill the training feedback form! (Yellow paper in your notebook) Return the feedback form at the reception! © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  3. Learning Outcomes • At the end of this session, you will able to understand: • Quality Management Principles • Brief on ISO 9001:2015 • Brief on ISO 14001:2015 • Life Cycle Analysis • Context of Organisation • Interested parties Analysis • Needs and expectation of Interested parties • Changes and Challenges • Q/A © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  4. 7 Quality management principles © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  5. Customer focus •Organization depends on customers •Understand current & future customer needs. •Meet / exceed customer expectations © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  6. Leadership •Leaders establish purpose & direction of the organization •Leaders should create & maintain environment to achieve organization’s objectives © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  7. Engagement of people •People of all levels are essence of an organization •Their full involvement is for organization’s benefit © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  8. Process approach Desired results are achieved more efficiently when activities and resources are managed as process © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  9. Improvements Improvement of the organization’s overall performance should be a permanent objective of the organization © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  10. PDCA Cycle © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  11. Process approach – continual improvements of process Understandings & meeting requirements PLAN Continual improvements of Processes based on objective measurements ACTION Processes in terms Of Added Value DO PDCA Cycle Measure results of process Performance and effectiveness - Objective Measurements CHECK © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  12. Evident based decision making Effective decisions are based on the analysis of data and information © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  13. Relationships management •An organization & its suppliers are interdependent •Relationship enhances the ability of both to create value © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  14. What are the changes in ISO 9001:2015 & ISO 14001:2015 ? • new concepts are considered - more risk based thinking • a new common ISO format has been developed for use across all Management System Standards • a significant re-ordering of the key clauses. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  15. High Level Structure • the new standard adopts the high-level structure and terminology of Annex SL (used for the development of all new ISO standards) • High Level Structure - identical core text and common terms and core definitions for use in all Management System Standards: – purpose - enhance the consistency and alignment of different management system standards – organisations that integrate multiple standards (eg QMS, EMS, OHS) will see the most benefit – uses simplified language and writing styles to aid understanding and consistent interpretations of requirements. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  16. Common structure for MSS Introduction 1. Scope 2. Normative references 3. Terms and definitions 4. Context of the organisation 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance evaluation 10. Improvement. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  17. Clause structure (4-6) 4. Context of the organisation – Understanding the organisation and its context – Understanding the needs and expectations of interested parties – Determining the scope of the XXX management system – XXX management system 5. Leadership – Leadership and commitment – Policy – Organisational roles, responsibilities and authorities 6. Planning – Actions to address risks and opportunities – Objectives and plans to achieve them. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  18. Clause structure (7-10) 7. Support ▫ Resources ▫ Competence ▫ Awareness ▫ Communication ▫ Documented information 8. Operation ▫ Operational planning and control 9. Performance evaluation ▫ Monitoring, measurement, analysis and evaluation ▫ Internal audit ▫ Management review 10. Improvement ▫ Nonconformity and corrective action ▫ Continual improvement. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  19. Context of organisation 4. Context of the organisation – Understanding the organisation and its context – Understanding the needs and expectations of interested parties – Determining the scope of the XXX management system – XXX management system © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  20. Clause 4.1 Determine what the relevant external and internal issues are for your organization, and that are relevant to its strategic direction 4 Context of organization 4.1 Understanding context 4.2 Interested parties 4.3 Scope 4.4 QMS ISO/TC 176/SC 2/ N1282 © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD 20

  21. Clause 4.2 Identify the relevant interested parties and their relevant requirements 4 Context of organization 4.1 Understanding context 4.2 Interested parties 4.3 Scope 4.4 QMS/EMS ISO/TC 176/SC 2/ N1282 © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD 21

  22. Interested parties Organizations are required to understand the needs and expectations of interested parties. It is a mandatory requirement of the management systems standards. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  23. Interested parties Stakeholders are referred to synonymously as interested parties by ISO management systems standards – ISO 9000 states their importance clearly: “Organizations attract, capture and retain the support of the relevant interested parties they depend upon for their success.” © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  24. Step 1 identify relevant interested parties. Use the examples from the ISO management systems standards, Create a table with a column for interested parties, add columns for needs and expectations, power/interest and objectives. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  25. Step 2 determine their needs and expectations. Use different research methods as necessary to confirm your knowledge of each group or significant stakeholder. Summarize the findings and add them to the relevant column in your table of interested parties. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  26. Step 3 rank them in terms of power and interest: Consider their strength of interest and level of influence over your decisions and actions. Plot them in the power/interest matrix to determine their rank. Add the rank to the relevant column in your table of interested parties. . © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  27. Power v/s Interest POWER Keep Satisfied Manage Closely Keep Informed Monitor INTEREST Power : how much power or influence do they have over your decisions and activities? This could be interpreted as their significance or risk. Interest : how much interest do they have in your decisions and activities? This could be interpreted as the strength of their relevance. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  28. Step 4 set objectives and priorities. Define what results are necessary to deliver to those relevant interested parties to reduce the risk that their needs and expectations are not met. Set smart objectives wherever possible and document them in the table of interested parties. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  29. INTERESTED PARTY NEEDS AND EXPECTATION PI RANK OBJECTIVES PRIORITY CUSTOMERS QUALITY PRODUCTS KEEP SATISFIED ACHIEVE EXPECTED SALES HIGH EMPLOYEES SAFE ENVIRONMENT KEEP SATISFIED ACHIEVE EXPECTED ZERO IMPACT ON ENVIRONMENT HIGH © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  30. Clause 4.3 and 4.4 4 Context of organization The requirement for the scope is now better defined, must be documented and consider: 4.1 Understanding context  external and internal issues 4.2  requirements of relevant interested parties Interested parties  the products and services covered (must also be stated in scope) 4.3 Scope  allowing applicability of specific requirements  justification for any case where a requirement cannot be applied (exclusion) 4.4 QMS ISO/TC 176/SC 2/ N1282 © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD 30

  31. Section 3 – Terms and Definitions • environmental aspect – element of an organisation’s activities, products or services that interacts or can interact with the environment – the activity • environmental impact – change to the environment (adverse or beneficial), wholly or partly resulting from the organisation’s environmental aspects – potential change or harm. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  32. Some more terms • environmental performance – performance related to the management of environmental aspects • life cycle – consecutive and interlinked stages of a product (or service) system, from raw material acquisition or generation from natural resources to final disposal. © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  33. New Additions • Understanding the organization Context(4.1) Understanding needs & expectations of interested parties (4.2) Risk based thinking & Approach (6.1) Organizational Knowledge (7.1.6) • • • © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  34. New Requirements- Changes in Approach ISO 9001:2015 Risk Based Thinking – Which might influence the MSS Performance “Risks & Opportunities” to be considered prior to design of Context, Products, Services, Processes, Projects, Scope and Changes Risks : Violations, Penalties/Notices, No customers, Delays, Customer dissatisfaction, Customer Complaints, Rejections, Reworks, Product re- call, Bad reputation in the market, Incompetence, High Staff Turnover, Cost of Quality failures, etc. Opportunities : New Customers, New Markets, New Products / Services, New Scope, Customer Goodwill, Staff Goodwill, Employee Participation, Innovation & Creativity, Organizational Competence, Business Excellence, etc. E.g. HR Planning , Operation Planning (Technology), Improvements & Suggestions © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  35. Changes and Challenges: ISO 14001:2015 © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  36. Upcoming Training Schedule for Lead Auditor Courses ISO 9001:2015 • Batch Start Date: 5THMAY,2017 • Batch End Date: 2NDJUNE,2017 • Frequency: Every Friday • Timing: 8 am onwards ISO 14001:2015 • Batch Start Date: 13THMAY,2015 • Batch End Date: 10THJUNE,2017 • Frequency: Every Saturday • Timing: 2 pm onwards Product Managers Mr Ashish ashish@3foldtraining.com 050 – 1261084 Mr. Dinesh dinesh@3foldtraining.com 050 - 1036364 © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

  37. Please return the feedback form at the reception! END OF THE SESSION © 2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD

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