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PROCESS MANUAL

PROCESS MANUAL Teaching Someone to do Something Parts of the Assignment An abbreviated set of directions teaching someone how to use software or a website accessible to UMBC students (three short or two long functions)

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PROCESS MANUAL

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  1. PROCESS MANUAL Teaching Someone to do Something

  2. Parts of the Assignment • An abbreviated set of directions teaching someone how to use software or a website accessible to UMBC students (three short or two long functions) • One process from your manual that you will demonstrate to the class as an oral presentation

  3. Purpose • Communicate knowledge to educated lay audience. • Enable UMBC students to use software correctly and safely for either schoolwork or enjoyment.

  4. Title Page • Compose a clear, accurate, brief title • Include name of software/website in title • End with information about writer(s): name, due date, course. • Place this information on a page of its own, without a page number.

  5. Table of Contents • New page with lower case Roman numeral page number • All major headings from process • Flush right with leader (ex. Introduction . . . 2) • Minor headings may be included as long as there are not too many headings with same page number (more than three is too many) • Separate list of illustrations if more than five

  6. Introduction • New page with Arabic page number • Description and purpose of application • People who should use application • Time when process should be done • Safety information • List of materials and equipment needed to complete process

  7. Body • All steps in process should be listed in chronological order • For audience’s benefit, number each step. • Every step in process should be included. • Each step should begin with a command and follow up with an explanation if one is necessary.

  8. Body 2 • Visuals should supplement directions. • Use screen captures so audience will know what they should see if they do the step correctly. • Windows 2000 PPP Setup Guide is a good example of directions with screen captures.

  9. Writing Commands • Commands begin with verbs. The subject is always “you,” so is said to be understood. • Don’t omit articles, prepositions from commands to avoid misunderstandings • Locate midpoint and draw line. • Locate the midpoint and the draw line. • Locate the midpoint and draw the line.

  10. Conclusion • Warranty information • Technical support • Troubleshooter’s checklist • 2-3 columns: problem, cause, solution • Frequently asked questions (FAQs)

  11. Microsoft DOS FTP Troubleshooting

  12. Topic Handout • Guidelines

  13. Oral Presentation • Choose one process from your manual to explain to the class. • Use Powerpoint to create slides for your presentation. • Take no more than fifteen minutes to teach class to do this process. • Can do a group presentation if more than one person doing manual on same software/website.

  14. Student Example of Presentation • How to export a Word Outline into Powerpoint

  15. Process Exercise Group Process Exercise

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