1 / 29

ACN Training Customer acquisition

ACN Training Customer acquisition. June 1, 2006. Customer Acquisition. Learn About:. Services Plans Service Availability in Your Market. Long Distance Local / Long Distance (Bundle) Digital Phone (VoIP) / Video Phone. Customer Acquisition. Customer Sources:.

Gabriel
Download Presentation

ACN Training Customer acquisition

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ACN TrainingCustomer acquisition June 1, 2006

  2. Customer Acquisition Learn About: • Services • Plans • Service Availability in Your Market Long Distance Local / Long Distance (Bundle) Digital Phone (VoIP) / Video Phone

  3. Customer Acquisition Customer Sources: Source 1: Yourself Source 2: Prospects from Presentations • No interest in the opportunity • Thinking about it Source 3: Family, Friends, Close Contacts & REFERRALS

  4. Customer Acquisition Short Term Goal: GET QUALIFIED! Acquire 5 or more Phone Points Right Away! Long Term Goal: Acquire 40 Customer Points or Acquire 20 Customer Points + 5 Personally Sponsored Qualified TTs

  5. Customer Acquisition Short Term Goal: • YOU Become a Qualified Team Trainer right away! (TT) (Acquire 5 or more Phone Points) • YOU can Become Your Own Customer of All ACN services ACN Phone Service & Digital Phone (VoIP) Service

  6. Customer Acquisition Short Term Goal: Why become your first Local Bundle & VoIP Customer? • Believe in your services • Teaches you how to sign up other customers • You need VoIP ( ATA / Video Phone ) For Demonstrations

  7. Customer Acquisition Residuals Long Term Goal: Qualify for 7th Level Payout 1 1/4 % 2 3 You 1–10 % 4 5 6 1% 7 7% SVP up to 3 1/2% 8

  8. Customer Acquisition Residuals Long Term Goal: Qualify for 7th Level Payout 1 1/4 % 2 3 40 points or 20 points & 5 directly sponsored TT with 5 phone points You 1–10 % 4 5 6 1% 7 7% SVP up to 3 1/2% 8

  9. Customer Acquisition Always Remember: • Lead with the ACN Business Opportunity • Acquire customers from prospects at your presentations

  10. Customer Acquisition Remember…when acquiring customers outside your recruiting presentations, MOST PROSPECTS: • Are NOT technical • Are more impressed with urgency, enthusiasm & excitement, NOT details

  11. Customer Acquisition MOST Prospects outside your recruiting presentations: Will become your customer either to SUPPORT you or because they are sincerely EXCITED about the service

  12. Customer Acquisition YOU must have Overwhelming Urgency & Enthusiasm! How to get Prospects EXCITED: Call your contacts: Tell them there is something you HAVE TO show them!

  13. Customer Acquisition Prospects outside your recruiting presentations: • Lead with Digital Phone Service (VoIP) (Where Available) • Go to their home to do VoIP / Video Phone demo • (If they don’t have High Speed, invite them to your home for a demo)

  14. Customer Acquisition Tips on a SUCCESSFUL VoIP/Video Phone Demo: • Have a working Video Phone or Telephone Adapter with you to hook up & demonstrate or at least display

  15. Customer Acquisition Tips on a SUCCESSFUL VoIP/Video Phone Demo: • Enthusiastically share the low Monthly Fee $23.99 with unlimited calling in North America and Puerto Rico

  16. Customer Acquisition Tips on a SUCCESSFUL VoIP/Video Phone Demo: • Show prospect the Customer Web Portalwww.myacn.com

  17. Customer Acquisition • If the Customer is EXCITED about ACN Digital Phone Service (VoIP), sign them up through the Customer Portal • If the prospect PREFERS traditional phone service, acquire the prospect as an ACN Local/Long Distance Bundled customer www.myacn.com

  18. Customer Acquisition Key Words that WORK with Traditional Phone Service: Favor Help Try

  19. Customer Acquisition “Could you do me a HUGE ?” Favor Help Try

  20. Customer Acquisition Responses Red Green Rotten

  21. Customer Acquisition Responses Red Sign them up & get referrals

  22. Customer Acquisition Customers can sign up by calling 1-866-864-3822 Or Filling out an LOA

  23. Customer Info Current Provider SSN & DOB Phone# & Plan Cust. Sign & Date Rep. Sign & ID#

  24. Customer Acquisition Responses Green Answer questions properly & get referrals

  25. Customer Acquisition How to answer questions: • Respond with an answer • Follow up with a question “But more importantly, can you do me a favor and give the service a try? PLEASE!!”

  26. Customer Acquisition Responses Rotten Make SURE you used the correct approach & get referrals

  27. Customer Acquisition Rotten WHY SOMEONE MIGHT SAY NO Rep did not use “Correct Approach” Prospect is “Negative”!!!!

  28. Customer Acquisition Get Referrals!! Reasons you should ask for referrals and why prospects & customers should give you Referrals • ACN to ACN FREE CALLING! • Video Phone to Video Phone • To do you a FAVOR

  29. Customer Acquisition SW / SW / SW / SW NEXT!!

More Related