Software technology and service in India

1. Software technology and service in India 李芳瑩B94705056 蔡侑勳B94705010 陳志銘B94705021

2. About India • Official name:Republic of India • Population: 1.09billion (2004) • Capital: New Delhi • Official Language: Hindi and English • Currency: Rupee (Rs) (Rs45.63 per US$) • GDP per capita: US$539 (2003)

3. Bangalore City Since local entrepreneurs and the technology giant Texas Instruments discovered its potential as a high-tech city in the early 1980s, Bangalore has seen a major technology boom. It is now home to more than 250 high-tech companies. Including homegrown giants like Wipro and Infosys. Consequently, now Bangalore is called the 'Silicon Valley' of India.

4. Bangalore City Bangalore City houses: • the international gateway and network operations center at the Software Technology Parks of India (STPI) • Cyber Park - Technology Incubation Centre (set up in Aug. 2000, to promote the growth of the IT sector) • Software technology park, IT Park Hubli

5. The Indian software Industry now As of 2004: • India’s software exporting industry employs 345,000 persons • Earned revenue of $12.2billion (equal to 3.3%of global software services spending) • annual growth rate of India’s software exports has been consistently over 50 percent since 1991 • India exports software and services to nearly 95 countries around the world • TCS, Infosys, Wipro, Satyam, HCL, PCS and i-Flex

6. History • Begun in 1974 • Originated under untypical conditions: (1) Local markets were absent (2) government policy towards private enterprise was hostile (disfavored large domestic firms and discouraged transnational corprorations (TNCs) and small firms but was least hostile to large, domestic firms = protectionist policy) • Foreign Exchange Regulation Act of 1973 -> a foreign firm could operate in India only with a minority interest (closed the door to product software development in India by TNCs)

7. History • Government policy changed to a supportive stance with the election of Rajiv Gandhi (1984 – new Prime Minister) • New Computer Policy (NCP-1984) => reduced import tariffs on hardware and software and gave permission for foregin firms to set up wholly-owned, export-dedicated units • 1985 – all export revenue was exempted from income tax • More policy reforms followed in the 1990s and in 2000 (reduced import tariffs, standardized foreign ownership, etc)

8. History • The state’s policies prevented the private development of software in India • ∴domesticentrepreneurship drove the industry’s origination, survival and innovation • Managed services, time-sharing, integration and maintenance were the earliest software services to be outsourced (all required proximity to the client) • Later work, such as product development and custom software were able to be done remotely

9. Growth of Indian software industry

10. Growth of Indian software industry 1980 1984 1990 2000 2004

11. Major Companies

12. TATA (TCS) • The Tata Group (Tata Consulting Services - TCS) is one of India's oldest, largest and most respected business conglomerates • businesses are spread over seven business sectors (information systems and communications; engineering; materials; services; energy; consumer products; and chemicals) • TCS is the largest export company of software services and technology in India

13. NASSCOM • National Association of Software and Service Companies (NASSCOM) • not-for-profit organization (funded entirely by its own members) • global trade body with around 900 members, of which nearly 150 are global companies from the US, UK, EU, Japan and China. NASSCOM member companies are in the business of software development, software services, and IT-enabled/BPO services • Its vision is to establish India as the 21st century software powerhouse and position the country as the global sourcing hub for software and services

14. STPI • Software Technology Parks of India (STPI) • Established in 1991 by the Technology and Communications sector of the Indian government • STPI's role began in the government's shadow and it was more of an entrepreneurial role of working directly with software companies and working like a corporate. However, this did not mean that STPI functioned like a typical government department. The role of STPI was more of a service provider that could be leveraged by software companies.

15. Infosys -簡介 Infosys Technologies Limited (NASDAQ: INFY) is a global information technology (IT) services, solutions and consulting major started in Pune in 1981 and later shifted to Bangalore, Karnataka.

16. Infosys - 創辦人 • Infosys was founded in 1981 by N.R.Narayana Murthy Nandan Nilekani N.S. Raghavan S. Gopalakrishnan S.D. Shibulal and K. Dinesh. Nandan Nilekani is the Managing Director, President and CEO. Narayana Murthy is the Chief Mentor.

17. Infosys - 發展經過 • 1981- Establishment in India. • 1987- First international office in US. • 1993- Successfully completed IPO in India. • 1995- Set up development centers across cities in India. • 1996 and 1997 Strategic initiatives - e-business practice (Infosys Internet Consulting Practice). • 1998 Strategic initiatives - Enterprise solutions practice (packaged applications).

18. 1999 Strategic initiatives - Infosys Business Consulting Services. Listed on NASDAQ - (first India-registered company to list). Two development centers in US. $100 Million in annual revenue. • 2000Strategic initiatives - Combined the dedicated e-business practice with rest of the organization. $200 Million in annual revenue. • 2001-New development center in Japan. Touched $400 Million in annual revenue. • 2004-Crossed US $1 Billion in annual revenue.

19. Infosys – 近況 • Currently, Infosys employs approximately 46,000 software professionals in about 30 offices worldwide as of 2005, working on varied areas mainly in consulting, software and product development. The main office and development center is located at Electronics City, Bangalore which is one of the largest IT campuses in the world.

20. Infosys– Service • Application Development and Maintenance • Corporate Performance Management • Independent Testing and Validation • Infrastructure Management • Packaged Application services • Systems Integration

21. Infrastructure Management • Infrastructure is the foundation on which a strong IT function is built. IT infrastructure outsourcing and management demand not only the right infrastructure in place, but also its proper management for your company’s smooth operation.

22. Infrastructure Management • Our Infrastructure Management services include: • Infrastructure Management Consulting • Planning and setting up IT infrastructure • Network Support • Processes Management • Management of Servers, Databases, Applications and Networks • Operations Support • Infrastructure Auditing • Mission critical security

23. Aerospace and Defese Automotive Communication services Discrect Manufacturing Energy Healthcare High Technology Insurance Life Sciences Media and Entertainment Resources Banking and Capital Markets Infosys Industry

24. Wipro Wipro Infotech IT Services, Solutions & Products division of the Rs. 81.7 billion Wipro Limited. Ps: The Rupee (₨ or Rs.) is the common name for the currencies used in India.1₨=0.0219$, 1₨=0.7357NT$

25. Wipro-簡介 • With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. • Headquartered at Bangalore, our business spans India, Asia Pacific and the Middle East. Ps: Bangalore

26. Wipro-前身 • Wipro was set up in the small town of Amalner in Maharashtra in 1945. • Primarily an oil factory, The company was called Western India Products Limited, with a modest presence in Maharashtra and Madhya Pradesh.

27. Wipro-誕生 • Azim Premjihimself in 1979 selected the name "Wipro" largely an acronym of Western India Products. • The name Wipro was unique and gave the feel of an "International" company. Ps: Azim Premji, Chairman of Wipro.

28. Wipro-轉型 • It was in the early eighties that Wipro made its foray into the Infotech arena. An energetic, committed team of professional R & D and marketing managers came together in Bangalore in 1980. In a small lab at the Indian Institute of Science (IISc), the team developed the first Indian 8086 chip. Ps: R&D = Research and Development

29. What does Wipro do? • Hardware Design ASIC Design Board Design FPGA Based Design SoC Design System Design VLSI Turnkey

30. What does Wipro do? • System Software Development Operating Systems Device Driver Development Ps: For more information, click here

31. Operating Systems • Wipro has over a decade of expertise in developing solutions and services around various operating systems such as: Unix Windows Mac RTOS Proprietary OS of our customers Wipro has a strong focus on Linux

32. Wipro has tied up with global Linux leader Red Hat to offer Linux services in the market. Ps: For more information, click here.

33. What does Wipro offer? Our portfolio of services includes: • Technology Integration Services • Personal Computing Services • Managed IT Services • Enterprise Services

34. Enterprise Services • We offer a bouquet of Enterprise Services for a suite of servers, storage devices, operating systems, middleware applications and security software.

35. Wipro-年表 • 1947:An oil mill and hydrogenated cooking medium plant set up. • 1975:Wipro Fluid Power set up to manufacture hydraulic and pneumatic cylinders. • 1980:Information technology services for domestic market started. • 1983:Software products subsidiary -Wipro Systems Ltd. - established. • 1985:Toilet soaps manufacture begins. • 1989:Joint venture with GE of US for medical systems, Wipro GE Medical Systems Ltd. • 1990:Product software business discontinued; software services begin.

36. Wipro-年表 • 1992:Lighting business established. • 1994:Merger of subsidiaries Wipro Technologies Ltd. and Wipro Systems Ltd. with Wipro Ltd. • 1998:Relaunch of Wipro identity with Rainbow Flower and positioning statement, "Applying Thought". • 1999:Software business reaches SEI certification. • 1999:Wipro Net set up by restructuring Wipro Ltd.'s communication services business to address the Internet market. • 2000:Listing of Wipro Ltd.'s ADRs on New York Stock Exchange. Ps: SEI = Software Engineering Institute

37. 亞太客服市場的委外客服趨勢 許多知名的跨國企業在2001~2003年紛紛將旗下的客服中心、技術支援、IT/MIS 、財會、人事…等部門改以外包方式營運，甚至移至工資較低的亞洲，採境外(Offshore) 方式經營。 以客服市場估計，委外約佔亞太客服市場產值的10%， 歐美許多知名企業也紛紛到印度、菲律賓等地專設企業的境外客服中心。

39. 過去五年來，亞太各國的客服市場堪稱一路長紅， 今年隨著全球景氣復甦，跟隨各產業的榮景，客服產業也相當看好。 從 2003年開始，在成本節省以及IP化的技術演進潮流下，委外客服大舉往亞洲外移，雖然整體亞洲客服市場已發展完整，急遽成長趨勢不再，但市場總產值估計仍超過10億美元。 預估2002~2006 五年內亞太委外中心的年複成長率在38%，其中在印度與中國大陸的成長還高於40%。

41. . 各國目前在爭取企業的境外客服中心呈現資源排擠的狀態，優劣勢也略有不同。 宏觀來看，人力成本、語言能力、產業相關技術能力以及當地政府的政策支持等因素為主要考量的 因素。 印度能夠脫穎而出、大幅領先群雄，除了語言、廉價工資外，其廣大優秀IT人力市場與深厚工程軟體實力，是最大的競爭利器。

43. 台灣委外客服中心的下一步 臺灣目前也有許多專營委外客服的業者，目前以接國內企業的專案為主。在境外客服的議題上，或許我們沒有其他各國的成本及英文語言上的優勢，但在經營團隊、營運規劃與話術技巧上，我們仍是相當受國際所肯定的，尤其是大陸的客服市場，臺灣經驗更受大陸業者的重視，部分業者已經開始佈局並與大陸業者合作。思索未來與大陸的競合，以及發揮我們價值與競爭優勢，將是所有業者需面臨的考驗。

44. Why India? • According to a study conducted by Forrester in November, 2001, India's edge over other competing nations in the IT outsourcing business is based on the country's • decade old experience in this area • fluency in the English language • supportive Government policy infrastructure, and • high quality offerings • Today, multinational corporations are rushing into India to stake a claim to the IT outsourcing market. • Many are outsourcing their software development to Indian companies, others are establishing a presence in India and participating actively in the software export game

45. Future Prospects According to researches: • India is still head and shoulders above the competition in global sourcing, with $17.2 billion of software exports for the year ended March 2005 • India has more resources, infrastructure, and offshore focus than their emerging counterparts (Gartner). Such resources signify the level and availability of skilled IT talent, workforce, investment funds, and revenue. • Facing increasing competition from emerging low-cost destinations in the Far East and Eastern Europe, suppliers have begun to look for an advantage beyond cost competitiveness (neoIT) • In terms of the size and number of IT professionals, currently only China comes close to India in potential (Gartner)

46. Bibliography • http://www.baud.com.tw/knowledge/knowledge_crm_08.htm • http://taipei.tzuchi.org.tw/rhythms/magazine/content/75/indea.htm • http://en.wikipedia.org/wiki/Infosys • http://www.infosys.com • http://www.dataminin4g.org.tw/information/infocontent1.asp?no=202

47. Bibliography 2 • http://biz.yahoo.com/bw/051018/186440.html?.v=1 • http://www.wipro.in/ • http://www.nasscom.org/ • http://www.bangaloreit.in/index.asp • http://www.nasscom.org/artdisplay.asp?Art_id=4616 • www.stpi.soft.net/ • http://www.indianembassy.org/indiainfo/india_it.htm

48. Bibliography 3 • http://www.wipro.in • http://www.carrental-india.com/gifs/map-bangalore-hassan-mysore.jpg • http://www.cec.globalsources.com/ • http://www.azimpremjifoundation.org/ • http://en.wikipedia.org/wiki/Wipro_Technologies • http://www.wiprocorporate.com/index.asp.htm • http://www.wipro.in/resources/brochures/wiproprofessionalservices.pdf • http://www.wipro.com/prodesign/complateform_popup.htm • http://www.wipro.in/cmsincludes/includes/res_events/Wipro-Linux.htm • http://www.wipro.com/aboutus/images/Azim_Premji.jpg • http://www.wipro.in/itservices/professionalservices/enterpriseservices/es_flowchart.jpg