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Chinese Cambridge

To gain feedback from the Chinese Community on the service we offer and how it could be ... of the Chinese Community in Cambridge, and Chinese culture generally ...

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Chinese Cambridge

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  1. Chinese Cambridge 17th-19th October 2002

  2. Aims • To promote the library and all its services to the 2,500 members of the Chinese Community in Cambridge, involving all age groups • To gain feedback from the Chinese Community on the service we offer and how it could be improved for them • To showcase some aspects of the Chinese Community in Cambridge, and Chinese culture generally

  3. Promoting the library • 1,020 extra visitors to the library • 25-30 new members • 20 “Chinese” Bookstart Bags given out • 75-80% adult Chinese stock loaned • 50-60% children’s stock loaned • 10-12 volunteers for Reminiscence Project

  4. “Libraries are for you” produced in Chinese • 500 programmes (in Chinese) and 50 posters distributed • Health information in Chinese • Website links • First visit to the library for some people

  5. Reaching all age groups • Babies attended for their Bookstart Bag • Whole families came to events • Children attended for Storytime • Chinese School organised their children to attend • Chinese students and scholars came from the University

  6. 20-30 older people came in a minibus for the Reminiscence day • Translators were organised by the Chinese Community • Fashion show, painting and calligraphy attracted all age groups • Adults and children’s books were purchased, some stock borrowed from Suffolk Libraries

  7. Feedback from the Community • Questionnaire produced – but as not translated not used extensively – main message more books in Chinese please! • Anecdotally it was suggested that Sunday opening would be popular with Chinese families • Stock for older people particularly needed – large print and audio books suggested • Need list/catalogue of our stock in Chinese

  8. Showcasing the community • High profile nationally known painter – display of work and demonstrations • Local displays – e.g. Chinese School, Chinese Community Association • Information desk staffed by Chinese volunteers • Lion Dance launch event • Display to link with Reminiscence event

  9. Prize-giving for children from the Chinese School • Storytelling featuring traditional tales • Calligraphy demonstration • Superb food for guests at events • Counting in Chinese and other activities • Fashion shows

  10. Learning for the service: Planning • Enthusiastic community contacts vital for success • Involvement of all library service teams and agencies within the building • Planning time not underestimated • Consider catering arrangements • Learning Centre involvement could have been improved

  11. Learning for the service : developing professional skills • Opportunity to make links and examine practice region and nation wide • Research opportunity for the future – Mark Lum • Assistance from Chinese Librarian Support Group

  12. Learning for the service: partnership • Make contact with potential partners – inside and outside County Council • Maintain contacts and plan future outreach • Offers of help with translation for the future • Reminiscence project funded by City Council – good example • Excellent support from partners – both monetary (“Awards for All” funding), other resources or sponsorship and time

  13. Learning for the service:stock • Regularly enhance stock • Cataloguing in Chinese • Health (and Benefit) information in Chinese easy to obtain • Connexions material in Chinese well received • Raising our awareness of what is available

  14. Learning for the service:stock • Does the % of budget for stock match the % of the Chinese Community (2%?) • Continue to highlight stock in other languages • Importance of good displays • Involving others in stock selection • Culture of donations • Need help with existing stock • Which magazines and newspapers to buy?

  15. Learning for the service: marketing and publicity • Value of targeting specific groups • Value for all customers for learning/information • Good publicity – 2 newspaper articles, articles in Chinese press, 2 radio interviews and TV news item • Attendance of V.I.P’s • Raising library profile in academic community

  16. Learning for the service: marketing and publicity • Value of targeting specific groups • Value for all customers for learning/information • Good publicity – 2 newspaper articles, articles in Chinese press, 2 radio interviews and TV news item • Attendance of V.I.P’s • Raising library profile in academic community

  17. Learning for the service: • Further visits as a result • Need for library to look attractive (including foyer) • New members for the service and Doorstep • Balloons and stickers very popular • Family groups came to join in with the quiz, stories etc • Visitors spending at least half a day in the library

  18. Encourage Chinese volunteers for the future • Exploit local expertise • Extend good practice to other libraries • Reminiscence Book soon to be produced

  19. Learning for the service: training • Staff training in cultural awareness • Raising staff awareness of local ethnic communities • Registration process – staff need help to overcome language barrier and communities need information on how to join and have membership prepared in advance of their visit to the library • Language Line training

  20. Parents as Partners Conference • Using skills of parents and grandparents • Building strong alliances for the future • Using reminiscence work for generations to learn from each other • Valuing older people’s experiences • Making the service more relevant • Involving the users • Learning for everyone

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