EXIN ITILFND exam dumps

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2. The safer , easier way to help you pass any IT exams.  1.Which of the following are benefits to the business of implementing service transition? 1. Better reuse and sharing of assets across projects and resources 2. Reduced cost to design new services 3. Result in higher volume of successful changes A. 1 and 2 only B. 2 and 3 only C. 1 and 3 only D. None of the above Answer: C 2.The consideration of value creation is a principle of which stage of the service lifecycle? A. Continual service improvement B. Service strategy C. Service design D. Service transition Answer: B 3.Which of the following is the BEST description of a centralized service desk? A. The desk is co-located within or physically close to the user community it serves B. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place C. The desk provides 24 hour global support D. There is a single desk in one location serving the whole organization Answer: D 4.Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard? A. The IT director B. The process owner C. The service owner D. The customer Answer: B 5.Which of the following is MOST concerned with the design of new or changed services? A. Change management B. Service transition C. Service strategy D. Service design Answer: D www.passcert.com 2 / 2

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