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IMPROVE CUSTOMER SATISFACTION | 用户满意度更高 LOWER OPERATING COSTS / 营业成本更低 MAXIMIZE ASSET VALUE / 资产价值最大化

工作订单 预防性维护 租户要求. 360 设施管理. Software for Global Integrated Facility Management 全球一体化设施管理软件. IMPROVE CUSTOMER SATISFACTION | 用户满意度更高 LOWER OPERATING COSTS / 营业成本更低 MAXIMIZE ASSET VALUE / 资产价值最大化. John Sharp Global CEO 首席执行官. Agenda 日程表. 360Facility Overview 360 设施概况

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IMPROVE CUSTOMER SATISFACTION | 用户满意度更高 LOWER OPERATING COSTS / 营业成本更低 MAXIMIZE ASSET VALUE / 资产价值最大化

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  1. 工作订单预防性维护租户要求 360设施管理 Software for Global Integrated Facility Management 全球一体化设施管理软件 IMPROVE CUSTOMER SATISFACTION | 用户满意度更高LOWER OPERATING COSTS /营业成本更低MAXIMIZE ASSET VALUE /资产价值最大化 John SharpGlobal CEO首席执行官

  2. Agenda日程表 • 360Facility Overview360设施概况 • Approach for Global Implementation全球实施方法 • Technology Selection技术选择 • Next Steps未来步骤

  3. 360Facility Overview360设施概况 Approach for Global Implementation全球实施方法 Technology Selection技术选择 Next Steps 未来步骤

  4. About 360Facility360设施概况 • 100% Software as a Service (SaaS)100%服务软件（SaaS） • 24 Countries 覆盖24个国家 • 56,000+ Locations Serviced (750MM Sq Ft)56,000多个服务地点（七千万平方米） • Shanghai and Beijing in 20092009年进军上海和北京 • Web and Wireless Integration网络和无线一体化 • Portfolios up to 70 million sq ft 资产组合达六百五十万平方米

  5. 360Facility Software as a Service (SaaS)360设施100%软件作为服务提供 • Remove technology Obstacles to Implement消除实施时的技术障碍 • Increase speed of rollout提高推出速度 • “Single Platform” Technology Across Portfolios跨资产组合的“单一平台”技术 • Accessible – Web, Email, Text Message, Mobile Devices通用性——网络、电子邮件、短信和移动设备均可适用

  6. 360Facility Overview36360设施概况 Approach for Global Implementation全球实施方法 Technology Selection技术选择 Next Steps 未来步骤

  7. Approach for Global Implementation 全球实施方法 • Problem: Integrate multiple processes across global site portfolios for both large and small sites. 问题：对全球站点产品的多个程序进行集成，不管站点规模大小。| • Approach: Implement technology platform that serves stationary and mobile service teams within facility management, facility engineering, mobile engineering, environmental health and safety.方法：实施技术平台，该平台可在设施管理、设施工程、流动工程、环境卫生和安全领域内为固定和流动服务团队提供服务。 • Goals: Improvements in customer service, cost control, and risk management. Ability to view site performance at global, regional, or local levels. 目标：改善顾客服务、成本控制和风险管理；具备在全球性、地区或者地方范围内考察站点业绩的能力。 

  8. Integrated Operations Model 一体化运作模式 Facility Manager 设施经理 Employees/Tenants职员/租户 Facility Engineer 设施工程师 Executive/Owners 总监/业主 Vendors 供应商 Integrated Technology Platform一体化技术平台 Asset Manager资产经理 Project Manager项目经理 Risk Manager 风险经理 SecurityManager安全经理 Energy Manager 能源经理 Environmental Health & Safety 环境卫生和安全

  9. Language Requirements 语言要求 • Approach: Clearly identify data types used in the system. 方法：清楚地认别用于系统的数据类型。 • Numeric identifiers are consistent across languages.不同语言的数字标识符保持一致。 • Multi-lingual requirements /多语种要求 • Email: Based on location for escalation and forwarding电子邮件：基于地点的升级和邮件转寄 • Procedures: Based on user for preventive maintenance and safety must be bilingual规程：基于用户的定期维护和安全性能必须用双语 • Free-form text will not be translated自由文本不会被翻译

  10. End User Language Requirements 终端用户语言要求 Employees/Tenants职员/租户 Facility Engineer 设施工程师 • Flexibility: Employees, Tenants and Service Teams must be able choose their preferred language灵活性：职员、租户和服务团队必须能够选择喜欢的语言 • Login: End user can modify their default language at any time登录：终端用户能在任何时候修改默认语言。

  11. Integrated Process Example 一体化程序实例 Environmental Health & Safety 环境卫生和安全 Incident Created事件已创建 Corrective Work Order 纠正工作单 Facility Engineer 设施工程师 Facility Manager 设施经理 Status, Cost & Remediation Recorded 状态、成本和纠正措施 被记录 History: Incident, Workload, Asset, Cost 历史：事件、工作任务、资产和成本 Input to system输入到系统 Corrective action纠正性行为 Reporting and Notifications报告和通告

  12. 360Facility Overview360360设施概况 Approach for Global Implementation全球实施方法 Technology Selection技术选择 Next Steps 未来步骤

  13. Technology Requirements 技术要求 360Facility Integrated Applications 360设施集成应用 3rd Party Systems第三方系统 Intranet Portal 内联网门户 Service Requests |服务请求CMMS |电脑化维护管理系统Inspections |检验Inventory |库存Asset Management |资产管理Timecard |工时卡 Approval Workflow |批准工作流 Incident Tracking |事件跟踪 Portal |门户 Active Directory SSO 活跃目录SSO Call Center System呼叫中心系统 Building Automation System楼宇自动化系统 Payroll System发薪簿系统 Financial System财务系统 Integration Out 向外一体化 Integration In向内一体化

  14. Technology Requirements 技术要求 • Systems must be UNICODE compliant.系统必须与UNICODE兼容。 • XML is useful for transfer of UNICODE data between systems在系统之间传输UNICODE数据时XML 很有用 • Browser-based data and reporting requires minor configuration 基于浏览器的数据和报告要求较小的配置 • Workstations may require specific language packs to be installed to utilized excel or flat file data extracts or reports.工作站或许要求安装具体语言包，以便使用excel或平面文件数据提取或报告

  15. End User Technology Requirements 终端用户技术要求 • Support multiple wireless devices /支持多个无线电设备 • Do not require loading of client software /不要求装载客户软件 Executive/Owners 总监/业主 Employees/Tenants职员/租户 Facility Manager 设施经理 Facility Engineer 设施工程师 Vendors 供应商

  16. Cost Considerations成本考虑 • Integration to Existing Systems与现有系统进行集成 • Wireless Devices无线设备 • One Time Setup and “Train the Trainer”一次性设定和“培训员培训” • SaaS Software Licensing ($0.01 to 0.05 per sq ft)SaaS软件许可（每0.092平方米1到5美分） • Internal Training and Support内部培训和支持 The cost of doing nothing far outweighs the cost of action与行动起来相比，无所事事的成本要高得多。

  17. 360Facility Overview36360设施概况 Integrated Facility Management一体化设施 Technology Selection技术选择 Next Steps 未来步骤

  18. 联系我们 www.360Facility.com 847.425.3600 info@360facility.com

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