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LISTENING CHARACTERISTICS

LISTENING CHARACTERISTICS. Listening and hearing are NOT the same thing. Listening is an active process. Listening requires effort. Listeners do NOT receive the same message. LISTENING STAGES. Hearing Selecting Attending Understanding Evaluating Remembering Responding.

Mercy
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LISTENING CHARACTERISTICS

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  1. LISTENING CHARACTERISTICS • Listening and hearing are NOT the same thing. • Listening is an active process. • Listening requires effort. • Listeners do NOT receive the same message.

  2. LISTENING STAGES • Hearing • Selecting • Attending • Understanding • Evaluating • Remembering • Responding

  3. LISTENING PROBLEMS • Sender based • Channel based • Message based • Context based • Social based • Video-”Fast Food”

  4. POOR LISTENING • Pseudolistening • “okay” “Uh-huh” • Ambushing • look for weaknesses • Selective listening • Only choose what reinforces likes/dislikes • Video”what was that?” • Dominate listening • Monopolize listening • Defensive listening • Attacking comments

  5. INFORMATIONAL LISTENING • Focus on the speaker • Try to understand the message • Monitor your listening habits • Block out noise

  6. EVALUATIVE LISTENING [proving the validity of a claim] • Listen before you evaluate • Consider the source • Consider the evidence • Consider the argument

  7. RELATIONAL LISTENING [provide empathy] • Try to understand • Encourage others to keep talking • Offer support • Choose correct environment • “What does the person need”

  8. LISTENING REWARDS • Increase enjoyment • Improved understanding • Enhanced empathy • Increased civility

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