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What are the types of Salesforce clouds and their features?

Salesforce enables you to meet Customer 360 with Salesforce Clouds for Sales, Service, marketing, commerce, IT teams. Here we have listed all the Important Salesforce Clouds along with their features.

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What are the types of Salesforce clouds and their features?

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  1. What Are the Types of Salesforce Clouds and Their Features? The Salesforce platform is one place that comes with limitless opportunities for better work productivity, cohesive teamwork, and delivering custom-made experiences that guarantee better customer retention. 1. Salesforce Sales Cloud Is your business looking to improve lead management and have a better conversion rate? Then Salesforce Sales Cloud is what you need to achieve it. From small businesses to large corporates, anyone can implement Salesforce Sales Cloud in the customized way that one desires. Features: Complete View of Customer Activity Optimization of Campaigns Across Every Channel Information Access to Close Sales Deal Connecting Key-decision makers for Improved Sales Productivity ● ● ● ●

  2. 2. Salesforce Service Cloud You can deliver a personalized customer experience while you troubleshoot their issues through automated service processes. It helps you subtly deliver quick solutions without engaging the whole task force. Salesforce Service Cloud can save you a lot of fortune and enable your service team with a focused workflow. Features: Lightning Service Console for 360 views of all your Customer Information Customized Automation of Customer Service Automatic Matching of Cases to Suitable Agents Automation for Common, Repetitive, and Multi-Task Steps ● ● ● ● 3. Salesforce Marketing Cloud Salesforce Marketing Cloud is built on the Salesforce Customer Success Platform, Implementation of Salesforce Marketing Cloud can give you a comprehensive approach towards your marketing strategies through every step of your customer’s journey. Features: Personalized Email According to Your Data Personalized Messages Based on Location, Event, Proximity, and More Optimization for Advertising through Customer Journey Utilization of Social Media Conversations to Get Customer Understanding ● ● ● ● 4. Salesforce Health Cloud Connecting clinical operational data across systems becomes easy with Salesforce Health Cloud. It is made sure that your patient’s confidential data is secured and accounts for an improved patient experience with remote care management. Features: Personalized Engagement with Patient Trust Building with Every Member Patient-Centric Experience Across the Organization Transparency and Predictability to Achieve Commercial Excellence ● ● ● ●

  3. 5. Salesforce Finance Cloud This is an accounting platform where you can automate billing, revenue management, and other financial processes. Based on cloud accounting, Salesforce Finance Cloud holds the future of finance. And you can secure your Financial Data with Salesforce Finance Cloud Implementation. Features: Streamlined Requests and Tracking of New Opportunities Smart Reminders for Customers’ Important Life Events Real-Time Interactions with Customers from Any Device Prioritized Inquires Based on Their Urgency ● ● ● ● 6. Salesforce Community Cloud A hybrid multi-tenant platform, that allows different enterprises to collaborate and learn. Salesforce Community Cloud enables different stakeholders to work on a project together in the same environment and segments. Features: Business Integration for Better Customer Support Customization and Branding Easy Access to Collective Wisdom of Community Integrated E-Commerce Platform for New Purchasing Opportunities ● ● ● ● 7. Analytics Cloud-Tableau Analytics (Analytics Solutions from Salesforce) Tableau CRM can help you make decisions on the basis of a 360° view data-driven approach and take faster actions on those decisions with speed tracking. Features: Real-time cloud insights Customized and contextual dashboards Event monitoring and performance tracking Tools for collaborative planning ● ● ● ●

  4. 8. MuleSoft Anypoint Platform - Integration Platform This unified solution makes application building both on-premises and cloud accessible. An effective tool for full lifecycle API management has the below features. Features: API integration at Lightning Speed Deployment of any Cloud and on-premises with a single runtime Real-time visibility and Faster Troubleshoot on Single Interface Automated Security and Threat Protection at Every Layer ● ● ● ● 9. Sustainability Cloud When business sustainability towards the environment is the key metric for business growth, Salesforce Sustainability Cloud helps businesses find their way to sustainability-driven actions. Features: Carbon Accounting to Measure and Reduce Carbon Emissions Easy Integration of Sustainability into the Supply Chain Analyze and Report Reliable Environmental Data ● ● ● 10.Experience Cloud For better customer engagement you can build multiple digital touchpoints through new websites, portals, mobile apps, and much more using Experience Cloud. Features: Simplified App Development Remote Work Engagement with Employees Branding and Customization with Experience Builder Third-Party Apps ● ● ● ● This answer is originally published @ What are the types of Salesforce clouds and their features?

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