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Airbnb is a popular platform that allows property owners to rent their homes or apartments to travelers. The platform has been widely adopted by millions of users around the world, as it provides a cost-effective and convenient way to book accommodation. However, when it comes to cancellations, Airbnb has a set of policies that both hosts and guests should be aware of.
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Airbnb Cancellation Policy
What is the Airbnb Cancellation Policy? It is a system in place to oversee guest and host cancellations. Depending on the terms and payout, Airbnb has several cancellation policies. Hosts can partially be compensated for cancellations, depending on which cancellation policy they choose. (exact terms also depend on the location of the host) Airbnb Cancellation Options Let's examine the different types of cancellation policies on the Airbnb platform and you as the host can determine which one works best for your vacation rental listing. • Flexible Policy • Moderate Policy • Strict Policy • Long-term Policy • Super Strict 30 Days Policy • Super Strict 60 Days Policy
Flexible Policy • The Airbnb Flexible cancellation policy is the most lenient option for guests. In this policy, guests are eligible for a full refund when canceling a reservation at least 24 hours before check-in (local time of the property). • If the guest cancels a reservation less than 24 hours before check-in, they will still need to pay for the first night‘s stay, plus the Airbnb service fee. • If the guest decides to cancel his/her stay after arriving, he/she is eligible for a full refund for any remaining nights of the reservation. • Airbnb's search engines rank this option higher. You have a greater chance of bookings and keeping your calendar full. Because there is no commitment required from guests, and have more flexibility. • The downside is that hosts are not protected against cancellations and stand to lose revenue since they bear all the risk.
Moderate Policy The moderate cancellation policy is the most popular option. It is more restrictive than the Flexible policy but still allows guests a certain amount of flexibility and the opportunity to receive a full refund. • With a moderate policy, Airbnb hosts are less susceptible to cancellations. cancellation made at least 5 days before check- in will result in a full refund of the accommodation fees. • A guest who cancels their booking within 5 days of the booking start date will forfeit their first night's stay as well as the Airbnb service fee. Additionally, only half of the booking fees will be refunded. For remaining nights in the room, the guest will get a 50% refund if they decide to cancel after checking in. They will, however, be responsible for paying for any nights spent. • Guests are prohibited from canceling at the last minute to avoid financial penalties. Hosts are better protected against cancellation losses, and the nature of the cancellation policy may attract more serious guests. • Although Hosts are still exposed to cancellations within a week of a reservation, they will still receive a lower cancellation rebate than their original booking fee. • If the cancellation occurs, it may be difficult to find another booking to fill the dates.
Strict Policy • The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. • In the event of a cancellation within 48 hours, the guest is only entitled to 50% refund, regardless of how far out the check-in date is. • A 50% refund will also be given if the cancellation takes place at least seven days prior to the booking date. Furthermore, the cleaning fee will be refunded to them, but the service fee is not. Refunds are not available if the guest cancels less than 7 days prior to the arrival date. • Due to the potential financial loss, guests cancel fewer bookings, and hosts have more time to find new bookings for canceled dates, thereby lowering revenue loss from cancellations. • A property with such a policy may be less likely to be booked, and its visibility in Airbnb search results could be lowered which could lower the overall booking rate.
Long-term Policy • All reservations lasting 28 nights or more are subject to Airbnb's long-term cancellation policy. To receive a full refund, guests must cancel 30 days in advance. In case of cancellation, the guest will need to pay the first month's reservation price. • Additionally, if the guest decides to check out early during the stay, the guest will have to pay for 30 days following the date of the cancellation or up to the end date of the original reservation. • When a guest cancels within 30 days of check-in, hosts receive a full month's reimbursement and do not have to spend as much time finding new guests and making reservations. • This has the downside of lower earnings potential because your property is more susceptible to damage by long-term guests, and you will have greater chances of problems arising.
Super Strict 30 Days Policy Only seasoned hosts are eligible for this option. • When a guest cancels a reservation 30 days prior to check-in, there is a 50% refund. • The Airbnb guest forfeits the accommodation fee if they cancel less than 30 days before check-in. A guest will not be refunded if they decide to cancel after they have checked in. • The majority of guests who book properties with this policy do not cancel, and the hosts are well compensated if they do, as well as there is still plenty of time to find a new booking for the dates if a guest cancels. • The disadvantage of this policy is that it discourages guests from booking your property, which could reduce the overall booking rate. Also, it can give the impression that you are an unfriendly or strict host.
Super Strict 60 Days Policy Only seasoned hosts may access this option, and it is only by invitation. • Super Strict 60 Day cancellation policy works similarly to Super Strict 30 Day cancellation policy. The only difference is that the guest must cancel at least 60 days before check-in to receive a refund of 50% on the accommodation fee. • When a guest cancels after arriving or less than 60 days before check-in, they are not entitled to a refund. • When guests book properties with this policy, they're unlikely to cancel and hosts are compensated well if they do cancel. However, there is still plenty of time to find a replacement guest if a cancellation occurs. • The disadvantage of this policy is that it discourages guests from booking your property, which could reduce the overall booking rate. Also, it can give the impression that you are an unfriendly or strict host.
Airbnb Host Cancellation Policy Airbnb host cancellation policy protects guests to ensure they have a pleasant experience. Airbnb has implemented a number of measures around cancellations: • If an Airbnb host cancels any reservation more than seven days before the guest’s check-in date, Airbnb deducts $50 from the host’s next payout. • If a host cancels any reservation within seven days of check-in, they will be charged a $100 fee. • And if hosts cancel more than one reservation within a six-month period, they will be charged $50 per cancellation. • If a host cancels before the check-in date, Airbnb leaves an automatic review on the listing profile mentioning the cancellation. Besides, when you cancel a booking as a host, your calendar remains blocked for the canceled reservation’s dates, and you won’t be able to accept another booking for the same dates.