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CRS Intranet

CRS Intranet. Catholic Relief Services Or Dashevsky October, 2008. Agenda. Business Context Vision Capabilities & Benefits Principles Conceptual Architecture User Groups Content Management Quality Management. Architecture Technical Architecture Application Architecture Navigation

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CRS Intranet

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  1. CRS Intranet Catholic Relief Services Or Dashevsky October, 2008 The Power of Collaboration

  2. Agenda Business Context Vision Capabilities & Benefits Principles Conceptual Architecture User Groups Content Management Quality Management Architecture Technical Architecture Application Architecture Navigation Content Space Templates

  3. Intranet Vision All CRS employees have real-time access to information, tools, collaborative forums, and expert advice that significantly enhance their ability to: Improve Operational Effectiveness Increase Capacity Adjust Rapidly to Change

  4. Intranet Capabilities and Benefits Access to CRS’ knowledge base anywhere within the world Staff have, at their fingertips, organized, relevant, and current knowledge resources critical to carrying out CRS’ mission Ability to collaborate with staff members and selected partners doing like work any place in the world Staff participate in active and sustainable communities that demonstrate thought leadership, evolve the state of their practice, and mentor and support their members Access to CRS’ suite of business critical systems Staff take advantage of automation to improve efficiency and lower risk Enhanced communications Staff are informed and identify with CRS

  5. Intranet Capabilities and Benefits Knowledge Base Project Repository Agency Management Repositories Knowledge Infrastructure Project Infrastructure Agency Management Infrastructure Knowledge Communities Agency Management Teams Project Team Agency Management Processes Knowledge Processes Project Processes CRS Agency Management Environment CRS Knowledge Environment CRS Project Environment Intranet

  6. Intranet Principles Benefits Don’t have to know who produced a resource to find it Don’t have to know which technology provides a resource to use it Don’t have to justify your need for knowledge resources Don’t encounter gates to contributing to CRS’knowledge base Producer Orientation Content Approval Selected Access Consumer Orientation Content Moderation Universal Access Disparate Technologies Integrated Technologies Justify Need to Know Justify Need to Protect

  7. Conceptual Architecture Content Space Content Space Content Space Content Space CRS Expertise CRS Knowledge Repositories Search CRS Systems and Tools Relevant Resources The Intranet is a collection of content spaces targeted at specific user groups linked through navigation and search

  8. Types of User Groups Supported Offices Worldwide Headquarters Regional Offices (US & Overseas) Country Program Offices Communities Programming Areas Programming Support Functions Projects/Workgroups Field Projects Limited Duration Workgroups Committees Individuals My Office My Community My Project Me

  9. Content Management Approach Every content space has: A sponsor who defines space scope and funds space management A content manager who manages the space to meet the needs of its end users Content Manager Maintains space configuration Moderates content uploaded by end users and content producers Actively searches for and pulls in external content of interest Ensures all content is organized and tagged to meet end user needs

  10. Quality Management Approach Content Tagging ? Universal Tags Related Projects Content Moderation Content Types Content Management Community Site Index Country Program Space Space Specific Tags User Surveys Proactive analysis of usage statistics Content and Site Organization Online Feedback Provide Feedback

  11. Application Architecture The Power of Collaboration

  12. Navigation

  13. Navigation

  14. Content Space Templates

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