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Implementation of STOP for Supervisors - PDO & Contractors

Implementation of STOP for Supervisors - PDO & Contractors. ALI H. ALMAHROOQI CSM/72 CORPORATE FOCAL POINT OF STOP. OFFICE LOCATION MAF GN074. Implementation of STOP for Supervisors - PDO & Contractors. SCHEDULE: 0800 STOP IMPLEMENTATION 0930 BREAK 0940 ADMINISTRATORS & LEADERS GUIDE

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Implementation of STOP for Supervisors - PDO & Contractors

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  1. Implementation of STOP for Supervisors - PDO & Contractors ALI H. ALMAHROOQI CSM/72 CORPORATE FOCAL POINT OF STOP. OFFICE LOCATION MAF GN074 FAHUD ORYX

  2. Implementation of STOP for Supervisors - PDO & Contractors SCHEDULE: 0800 STOP IMPLEMENTATION 0930 BREAK 0940 ADMINISTRATORS & LEADERS GUIDE 1000 UNIT ONE - INTRODUCTION 10:35 BREAK 10:45 GROUP DISCUSSION 11:45 STOP DATA BASE 12:15 CLOSE FAHUD ORYX

  3. Implementation of STOP for Supervisors - PDO & Contractors Implementation Workshops Objectives: • Understand the STOP objectives • Develop working knowledge of STOP techniques • Understand how to implement STOP in your Asset Team or Company This is NOT a STOP course and there isn’t any. FAHUD ORYX

  4. Implementation of STOP for Supervisors - PDO & Contractors Current HSE problems identified in PDO and Contractor operations:(STOP will help in these areas) • Near miss reporting: hardly exists • Blame/fear culture at workforce and higher levels • Hazard identification skills could be better • Communication skills: talking TO instead of WITH • Gaps in the “Line Management of Safety” • Inspections: looking at things/conditions rather than at people and their behavior FAHUD ORYX

  5. What is: For Supervisors STOP is: • To be driven by Line management • A behaviour program • Teaches hazard identification by observation • Teaches how to speak WITH people • Based on “NO BLAME” • Teaches “Coaching” • A way of life FAHUD ORYX

  6. What is: For Supervisors STOP is NOT: • A course you can attend • A program for “safety advisors” • An administrative burden • The answer to all our problems • A quick fix FAHUD ORYX

  7. Target Zero in PDO As of 28/06/02 LTIF versus Fatality frequency over the years 92 93 94 00 02 98 LTI frequency (LTI/million hrs) 97 95 01 96 2002-Target 99 Zero Fatality frequency (Fatalities per million hrs) FAHUD ORYX G:\CSM\Csm4_NEW\Csm151\Boards graphs\STOP ali mahrooqi.ppt

  8. As of 28/06/02 Fatal accidents 1989 - 2002Overall (PDO & Contractors) FAHUD ORYX G:\CSM\Csm4_NEW\Csm151\Boards graphs\STOP ali mahrooqi.ppt

  9. For Supervisors Who is a targeted Who is a “STOP supervisor”? • Contractors and PDO • All management and supervisory levels:MD down to Foreman (possibly include operators) • Those who directly manage safe execution of work • Those who are involved in the safe execution of work • In PDO: some 800 - 1,200 staff • Could be extended to all PDO staff (?) FAHUD ORYX

  10. Implementation of How is it implemented ? • Self-training cascading from the top down • 7 training/practice units each with: • Self study workbook (45-60 min) • 2 Group discussions led by team leader • 10 min Video • On the job application • Next unit after all have completed current unit • 2 weeks per unit • 14 weeks for full program FAHUD ORYX

  11. Implementation of Training Cascade example: • Managing Director leads: Directors • Directors lead: Team Leaders • Team Leaders lead:Supervisors • Supervisors lead: Foremen FAHUD ORYX

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  17. Implementation of • Training Period • Consider Shifts • Availability of Managers • Commitment • Get Managers to Commit • Discuss with them the benefits of STOP • Duration Stick to the timing. • Implement training cascade: drip feeding • 7 units • 2 weeks/unit (not faster) • 2 units/month for interior staff (1/week during ON shift) FAHUD ORYX

  18. What is: For Supervisors STOP: Safety Training Observation Programdeveloped by DuPont (ex gunpowder manufacturer, now chemicals giant) STOP: a safety BEHAVIOR programdriven by line management STOP: by changing behavior you will change ATTITUDE FAHUD ORYX

  19. What is: For Supervisors • Supervisor makes frequent STOP safety observation tours • Uses the 5-step “observation cycle” • Reports on STOP card (and database) • STOP-cards feedback used with local team during every safety meeting and tool-box talk • STOP database used to to manage large number of cards and analyse trends FAHUD ORYX

  20. The 5 step STOP safety observation cycle Decide Report STOP Act Observe What is: For Supervisors FAHUD ORYX

  21. What is: For Supervisors 5 Step Observation cycle • DECIDE: To do a STOP tour • STOP: Near people working • OBSERVE: People in systematic manner (STOP card = aid-memoir) • ACT: Talk WITH person in order to - Correct immediately - Prevent recurrence • REPORT: On STOP card and database FAHUD ORYX

  22. What is: For Supervisors DECIDE: To make a STOP observation/tour • Important step • To make a decision to think about safety • To set aside time for a safety observation tour FAHUD ORYX

  23. What is: For Supervisors STOP: Near people working • Do not just walk past and throw a quick glance • Take a position where you can observe without interfering with the ongoing work FAHUD ORYX

  24. What is: For Supervisors OBSERVE: People in systematic manner • Reaction of people • PPE • Position of people • Tools and Equipment • Procedures (adequate, known, followed) • Housekeeping standard • Duration: 1/2-2 min (not too long!) FAHUD ORYX

  25. What is: For Supervisors ACT: Talk WITH the person • Questioning open attitude • Try to find the root cause • Always give feedback (rewarding or correcting) • Identify immediate corrective • Identify action to prevent recurrence FAHUD ORYX

  26. What is: For Supervisors REPORT/RECORD: On the STOP card • Tick categories • Unsafe act observed • Immediate corrective • Action to prevent recurrence • Your name and date • “Report” goes to database and is used in local area safety meeting FAHUD ORYX

  27. Implementation of Feedback from 10 past implementation workshops 169 staff attended (120 PDO, 49 Contractors): • Back to basics, Simple, Structured • No Blame, Constructive • Common values, Changes attitude • Concentrates on people and 1 to 1 Communication • This will work, Promising • Very good program FAHUD ORYX

  28. Implementation of Implementation Challenges: • All to commit unconditionally: top to bottom • Keeping out blame and disciplinary action • Database will be miss-used: competition/blame • Getting all the contractors on board • Keeping it alive after 6 months • Resistance, flavor of the month • More work and administration • Capture all staff: # those on leave need to catch up # new staff need full induction FAHUD ORYX

  29. Implementation of What went wrong in other Shell OU’s: • 1/2 day Course by trainers (Gabon, PDO: PSAP) • Not all attended (Gabon: 60%) • Managers not committed, not trained (Gabon) • Link to other systems unclear (near miss report) • Wrong culture: too American (Australia) • Ran out of STOP cards for 3 weeks Message: • Implementation team • “TOP CLASS” Implementation plan required • Absolute commitment by all FAHUD ORYX

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