Interactive Voice Response : How IVR makes businesses more competitive

1. Interactive Voice Response: How IVR makes businesses more competitive An Interactive Voice Response (IVR) is a technology that allows a computer to interact with callers through the use of voice input via telephone keypad. This technology allows you to filter customers through to the correct department, saving you time and money. Businesses use IVRs mainly for three reasons · Deflect inbound calls · Enhance the customer experience · Reduce handle times Customers want to be more self-sufficient, and businesses are looking to improve customer experience without increasing costs. Both of these needs are satisfied by integrating an IVR system into your software — not only for the customer service level, but enterprise-wide. IVR Voice Recognition has found a place in inbound sales, outbound sales, marketing, loyalty programs, accounting, operations, and more. And it’s employed in almost every industry, including finance, retail, and healthcare to name just a few. Some benefits of using IVR are: 1. Making your customer support more efficient 2. IVR acts as a lead generation tool

2. 3. IVR lowers operational cost 4. IVR increases profitability and business productivity 5. Connects with out-of-office and remote agents 6. Acts as a round the clock auto attendant 7. Smarten your first contact with the customers 8. Eliminates human errors 9. Time efficient for both company and customers 10. Create a better company image Read https://studio52.tv/blog/how-ivr-makes-businesses-more-competitive the full article -