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Salesforce Spring ’19 release notes

The Spring u201919 release delivers more personalized and integrated customer journeys while enabling your team to work smarter with new levels of data insight across your Org.

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Salesforce Spring ’19 release notes

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  1. Salesforce Spring ’19 Release Notes The Spring ’19 release delivers more personalized and integrated customer journeys while enabling your team to work smarter with new levels of data insight across your org.

  2. High Velocity Sales with “Sales Cloud “ Align your sales and marketing team on prospect targeting with Einstein Behavior Scoring and Campaign Insights in Pardot. Work faster, the way you want to, by integrating Salesforce with Gmail and Google Calendar. Get more flexibility on your pricing practices with Usage-Based Pricing in Salesforce CPQ. Give your inside sales reps the tools they need to succeed with High Velocity Sales • High Velocity Sales: Accelerating Your Sales Team with Sales Cadences and Work Queues • Sales Cloud Einstein: Opportunity Scoring for All Users, Big Improvements to Einstein Activity Capture, and More Reporting • Core Sales Features • Productivity Features • Lightning Data: Refresh Data Automatically • Integration with Google: • Salesforce CPQ and Billing: • Pardot: Easier Setup and Syncing, Engagement History, Einstein Prospect Scoring, and More Goodies

  3. Service Cloud: Einstein Case Classification, Lightning Knowledge Migration Tool, and Preventive Maintenance Improvements Help your agents work faster and smarter with Einstein Case Classification, which recommends field values on new cases based on past data. Check out enhancements to Einstein Bots, including support for your SMS text messaging channel. Transition your Salesforce Classic knowledge base with the help of the Lightning Knowledge Migration Tool & Field service. • Einstein for Service: Case Classification, Bots Enhancements, and Next Best Action. • Field Service: Crew Management, Gantt Customization, and Maintenance Plan Improvements • Knowledge: Enhanced Lightning Knowledge Usability and Introducing the Lightning Knowledge Migration Tool • Channels: Einstein Bots for SMS, Skills-Based Routing, and Contact Requests for Communities • Case Management: More Reasons to Make the Move to Lightning Experience

  4. Marketing Cloud: Google Analytics 360 Audience Activation and Social Studio Instagram Engagement and Stories Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer-leveraging data from any source. Plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time. Measure the impact of each interaction on your business so you can optimize your approach in real time and deliver better results. • Google Analytics 360: Audience Activation • Mobile Studio and Content Builder in Journey Builder • Distributed Marketing: Content Blocks • Social Studio: Instagram Engagement and Stories • Transactional Messaging APIs • Advertising Studio Integration with Pinterest

  5. Health Cloud: Social Determinants of Care, Referral Management, and More Help patients holistically, streamline patient referrals, and provide industry-standard codes for preauthorization requests. Build patient relationships and personalized journeys, offer more flexible assessments, and create a custom smart phone app. • Deliver Holistic Care and Support with Social Determinants of Health Insights • Streamline Patient Referrals with Referral Management • Step Up Patient Care with Campaigns and Personalized Journeys • Complete a Health Assessment on Someone’s Behalf • Add Code Sets to Pre-Authorization Requests and Approval Processes • Engage Patients and Members With the Health Cloud App Template • Personalize Patient and Member Appointments with Lightning Scheduler • Health Cloud Has New Objects • These objects are new.

  6. Analytics: AI-Driven Insights in Reports, Joined Reports in Lightning Experience, Action Menus in Communities • Learn new things about your business as Einstein Data Insights intelligently calls your attention to interesting patterns in reports; no need to group, filter, or summarize. Gain insights from up to five report types with Lightning joined reports, then share them on a 12-column dashboard. In Communities, update records directly from embedded Analytics dashboards with action menus. Benefit from these and many more features and enhancements across Reports and Dashboards and Einstein Analytics. • Reports and Dashboards: Lightning Joined Reports (Generally Available), Conditional Formatting (Beta), 12-Column Dashboards .Get insights from more than one report type with joined reports in Lightning Experience. Then share the insights on 12-column dashboards. • Einstein Analytics: Einstein Data Insights, Financial Services Templated App, Action Menus in Communities. Provide AI for every user. Go from data to insights faster with prebuilt analytics specific to financial services. Update Salesforce records without leaving your community.

  7. Financial Services Cloud: Lightning Scheduler and Einstein Analytics for Financial Services Lightning Scheduler gives you the tools you need to simplify appointment scheduling for your customers and prospects. Einstein Analytics for Financial Services, a suite of applications with datasets, data flows, and dashboards, helps you convert data to insights faster. • Personalize Customer Appointments with Lightning Scheduler • Lightning Scheduler is a powerful set of features that make it easy to schedule customer appointments with the right banker or advisor at the right place and time. • Get Customer Insights Fast with Einstein Analytics for Financial Services • Einstein Analytics for Financial Services, a suite of applications, helps financial advisors and personal bankers manage their books of business with insights about client goals and satisfaction, leads, and referrals. Plus, app dashboards make it easier for managers to review and evaluate individual and regional performance. • Identify Customers for Immediate Action with the Einstein Analytics Client Segmentation App • The Client Segmentation Analytics app helps financial advisors gain insights across their books of business to help identify high-potential clients for outreach.

  8. Contact Us SaaSnic Technologies +1-323-375-9313 +44-20-38933443 +971-8000320332 +91 - 120 - 4260370 - 371 info@saasnic.com www.saasnic.com

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